Modification History
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Release |
Comments |
|
Release 2 |
New release of this skill set with ICT10 Integrated Telecommunications Training Package version 2.0. Unit ICAS303B replaced by unit ICASAS305A. |
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Release 1 |
This skill set first released with ICT10 Integrated Telecommunications Training Package version 1.0. |
Description
Not Applicable
Pathways Information
This skill set provides credit towards ICT30210 Certificate III in Telecommunications.
Licensing/Regulatory Information
Not Applicable
Skill Set Requirements
ICASAS305A Provide IT advice to clients
ICTWOR3231A Resolve technical enquiries using multiple information systems
ICTWOR3232A Collect and analyse technical information
Target Group
This skill set is for experienced personnel in the provision of technical help desk to customers and access network contractors.
Suggested words for Statement of Attainment
These units of competency meet industry requirements for the provision of technical support of ICT networks.
