Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to set up maintenance procedures to keep equipment and software operating effectively.
It applies to individuals who use technical and specialised knowledge, and apply a systematic approach to maintaining computer equipment in an organisation.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Unit Sector
Systems administration and support
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine best practices for equipment and software maintenance |
1.1 Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified 1.2 Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability 1.3 Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research 1.4 Obtain requirements from user in the area of equipment maintenance and reliability 1.5 Document procedures for maintenance based on best practices |
2. Identify resources to provide equipment and software maintenance |
2.1 Identify and record the level of support that can be provided by in-house resources 2.2 Identify and record the support to be supplied by external or third-party organisations 2.3 Develop or update service level agreement (SLA) with internal user and third-party suppliers |
3. Revise practices, where appropriate |
3.1 Monitor and review maintenance operation 3.2 Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures 3.3 Assess changes in consultation with user, support staff and third-party suppliers 3.4 Design and implement improvements to maintenance procedures |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 2.1, 2.2, 3.2 |
|
Writing |
1.3, 1.4, 1.5, 2.1-2.3, 3.3, 3.4 |
|
Oral Communication |
1.4, 2.3, 3.3 |
|
Numeracy |
1.1, 1.2, 2.1,2.2, 3.2 |
|
Interact with others |
1.4, 2.3, 3.3 |
|
Get the work done |
1.1-1.4, 2.3, 3.1-3.4 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTSAS416 Implement maintenance procedures |
ICASAS416A Implement maintenance procedures |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2