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Unit of competency details

ICTSAS416 - Implement maintenance procedures (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICASAS416A - Implement maintenance proceduresUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to ICTSAS438 - Implement maintenance procedures 20/Jul/2020

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to set up maintenance procedures to keep equipment and software operating effectively.

It applies to individuals who use technical and specialised knowledge, and apply a systematic approach to maintaining computer equipment in an organisation.

No licensing, legislative, or certification requirements apply to this unit at the time of publication.

Unit Sector

Systems administration and support

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine best practices for equipment and software maintenance

1.1 Identify equipment and software that are to be maintained, and implement processes to ensure future acquisitions of equipment and software are identified

1.2 Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability

1.3 Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research

1.4 Obtain requirements from user in the area of equipment maintenance and reliability

1.5 Document procedures for maintenance based on best practices

2. Identify resources to provide equipment and software maintenance

2.1 Identify and record the level of support that can be provided by in-house resources

2.2 Identify and record the support to be supplied by external or third-party organisations

2.3 Develop or update service level agreement (SLA) with internal user and third-party suppliers

3. Revise practices, where appropriate

3.1 Monitor and review maintenance operation

3.2 Identify problem areas, including failures to meet SLAs, and consider changes to maintenance procedures

3.3 Assess changes in consultation with user, support staff and third-party suppliers

3.4 Design and implement improvements to maintenance procedures

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 3.2

  • Researches and analyses technical and non-technical information and numerical data from a range of sources to determine benchmarks and performance indicators

Writing

1.3, 1.4, 1.5, 2.1-2.3, 3.3, 3.4

  • Accurately records information and numerical data, and prepares material using clear and accurate language in order to convey explicit information, requirements and recommendations

Oral Communication

1.4, 2.3, 3.3

  • Uses active listening and questioning techniques, and participates in verbal exchanges with a range of stakeholders in formal and informal situations to obtain information and express requirements

Numeracy

1.1, 1.2, 2.1,2.2, 3.2

  • Uses mathematical equations to calculate and compare numerical data to determine required actions and for preparing documentation

Interact with others

1.4, 2.3, 3.3

  • Selects and uses appropriate conventions and protocols when communicating with users and others in a range of work contexts

Get the work done

1.1-1.4, 2.3, 3.1-3.4

  • Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
  • Applies analytical processes to resolve technical or conceptual problems
  • Uses main features and functions of digital tools to complete work tasks

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTSAS416 Implement maintenance procedures

ICASAS416A Implement maintenance procedures

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • set up and document the maintenance procedures to keep equipment and software operating
  • identify resource requirements
  • document or update service level agreements (SLAs)
  • revise maintenance procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • analyse client business domain including:
  • the role of stakeholders and the degree of stakeholder involvement
  • business scheduling requirements
  • compare and contrast the key features and capabilities of current industry standard hardware and software products
  • describe the key features and purpose of diagnostic tools and one or more change management tools
  • describe the key features of help desk and maintenance practices and procedures
  • discuss quality assurance practices
  • analyse the system's current functionality and performance level.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

  • industry software packages
  • technical environment with a variety of operational equipment
  • technical manuals and tools.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2