Unit of competency details
ICTICT818 - Develop knowledge management strategies (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
19/Jan/2021 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080399 | Business And Management, N.e.c. | 19/Jan/2021 | |
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form
Unit of competency
Modification History
|
Release
|
Comments
|
|
Release 1
|
This version first released with ICT Information and Communications Technology Training Package Version 7.0.
|
Application
This unit describes the skills and knowledge required to evaluate existing knowledge management processes, identify barriers to capturing knowledge and to develop new strategies.
It applies to individuals who work in senior management positions and lead the analysis, implementation and management of emerging, and converging, information and communications technology (ICT) as they are integrated into the business process to support the organisational strategic goals.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
General ICT
Elements and Performance Criteria
|
ELEMENT
|
PERFORMANCE CRITERIA
|
|
Elements describe the essential outcomes.
|
Performance criteria describe the performance needed to demonstrate achievement of the element.
|
|
1. Evaluate existing knowledge management systems
|
1.1 Discuss existing knowledge management strategies with relevant personnel and identify advantages and disadvantages
1.2 Identify differences between knowledge management and information management systems within the organisation
1.3 Evaluate and confirm existing procedures and systems against organisational frameworks
1.4 Identify the need for improvements in the use of knowledge in the organisation
|
|
2. Evaluate knowledge management options
|
2.1 Investigate barriers to capturing knowledge within the organisation
2.2 Review evaluations and recommendations of knowledge management software obtained from relevant personnel
2.3 Propose software to be implemented within the organisation according to organisational requirements and procedures
2.4 Review investigations into incentives and reward systems that support knowledge management
2.5 Confirm required processes for maintaining integrated knowledge management systems are documented by the organisation
2.6 Determine the viability of selected options and present ideas to relevant personnel in a business case
|
|
3. Improve existing knowledge management systems
|
3.1 Implement recommended software following consultation with relevant personnel
3.2 Discuss and confirm how the improved strategy supports knowledge management and organisational needs and budget requirements with relevant personnel
3.3 Discuss and confirm whether processes for periodic reviews of knowledge management metrics are in place with relevant personnel
|
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
|
SKILL
|
DESCRIPTION
|
|
Numeracy
|
- Uses mathematical and financial calculations and functions and required software tools
- Interprets and develops numerical and financial reports
|
|
Oral communication
|
- Uses listening and open questioning techniques, to elicit the views and opinions of others and to obtain information
- Participates in a verbal exchange of ideas and solutions
- Uses required grammatical structures, specialised language, required tone, pitch and body language, to achieve precise meaning when articulating requirements
|
|
Reading
|
- Identifies and reviews complex textual information, sourced from organisational documentation, electronic meeting places, communities of practice and ICT vendors
|
|
Writing
|
- Selects formal document structure, organisational style and format, and subject-specific language, grammar and terminology, to develop organisational documentation
|
|
Initiative and enterprise
|
- Takes responsibility for high-impact decisions in complex situations involving many variables and constraints
|
|
Problem solving
|
- Uses mixes of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences and deals with implementation issues, and contingencies
- Evaluates principles, concepts and features of new perspectives and ideas to solve problems
|
|
Self-management
|
- Monitors adherence to organisational policies and procedures, and considers own role in terms of a contribution to the broader goals of the work environment
|
|
Technology
|
- Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks
|
Unit Mapping Information
Supersedes and is equivalent to ICTICT808 Direct the development of a knowledge management strategy for a business.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
Assessment requirements
Modification History
|
Release
|
Comments
|
|
Release 1
|
This version first released with ICT Information and Communications Technology Training Package Version 7.0.
|
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- develop at least one knowledge management business strategy for at least one organisation.
In the course of the above, the candidate must:
- summarise management concepts, processes and trends
- apply legal, ethical and security issues relating to knowledge management
- discuss records management and database management principles as they relate to knowledge management, particularly metadata.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- concepts, processes and trends for information and communications technology (ICT) organisational knowledge management
- advantages and disadvantages of knowledge management strategies
- differences between knowledge management and information management systems
- features of organisational knowledge management frameworks
- organisational policies, procedures, and legislation, that affect business operations
- functions and features of metadata
- legal, ethical and security issues relating to knowledge management
- organisational change-management theory and methods
- records management and database-management principles and how they relate to knowledge management, particularly metadata.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- a workplace of sufficient complexity, to enable the required level of analysis to be carried out in relation to:
- current business processes
- existing knowledge management systems
- the organisational culture
- relevant enterprise strategic documentation, including:
- strategic planning
- financial
- ICT infrastructure
- organisational objectives and policies.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
