Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Critically analyse existing knowledge management systems

1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources

1.2 Differentiate between knowledge management and information management systems within the organisation

1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards

1.4 Identify the need for improvements in the organisation's strategic use of knowledge

2. Evaluate the knowledge management options

2.1 Investigate the barriers to capturing knowledge within the organisation

2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation

2.3 Review the investigations into incentives and reward systems to support knowledge management

2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered

2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation

3. Develop a knowledge-management strategy

3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge

3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget

3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle

3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement

3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3.1, 3.3, 3.4, 3.5

• Identifies and reviews a wide variety of complex textual information, sourced from organisational documentation, electronic meeting places, communities of practice, the organisational knowledge bank and ICT vendors

Writing

2.5, 3.1

• Selects a formal document structure, organisational style and format, and subject-specific language, grammar and terminology, to develop organisational documentation

Oral Communication

1.1-1.4, 2.1-2.5, 3.1-3.5

• Uses effective listening and open questioning techniques, to elicit the view and opinions of others, and to obtain information
• Participates in a verbal exchange of ideas and solutions, and uses detailed and clear language to clarify and present information, according to the audience
• Uses the correct grammatical structures, specialised language, appropriate tone, pitch and body language, to achieve precise meaning when articulating requirements

Numeracy

1.1, 1.3, 2.1, 2.5, 3.1, 3.2, 3.3, 3.4, 3.5

• Uses a range of mathematical and financial calculations and functions, together with the appropriate software tools, to interpret and develop numerical and financial reports, relating to costing and budgets

Navigate the world of work

1.3, 3.5

• Monitors adherence to organisational policies and procedures, and considers own role in terms of a contribution to the broader goals of the work environment

Get the work done

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.3, 3.4, 3.5

• Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences and consider implementation issues, and contingencies
• Takes responsibility for high-impact decisions in complex situations involving many variables and constraints
• May use formal analytical and lateral thinking techniques for identifying issues, generating and evaluating possible solutions
• Plays with possibilities as an integral part of work, identifying principles, concepts and features of new perspectives and ideas
• Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT808 Direct the development of a knowledge management strategy for a business

ICAICT708A Direct the development of a knowledge management strategy for a business

Updated to meet Standards for Training Packages.

Recoded and minor changes to Performance Criteria to meet AQF requirements

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.