Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to evaluate existing knowledge management processes, identify barriers to capturing knowledge, and to develop new strategies.
It applies to individuals who work in senior management positions and lead the analysis, implementation and management of emerging, and converging, information and communications technology (ICT), as they are integrated into the business process to support the organisational strategic goals.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
General ICT
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Critically analyse existing knowledge management systems |
1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources 1.2 Differentiate between knowledge management and information management systems within the organisation 1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards 1.4 Identify the need for improvements in the organisation's strategic use of knowledge |
2. Evaluate the knowledge management options |
2.1 Investigate the barriers to capturing knowledge within the organisation 2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation 2.3 Review the investigations into incentives and reward systems to support knowledge management 2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered 2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation |
3. Develop a knowledge-management strategy |
3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge 3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget 3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle 3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement 3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3.1, 3.3, 3.4, 3.5 |
|
Writing |
2.5, 3.1 |
|
Oral Communication |
1.1-1.4, 2.1-2.5, 3.1-3.5 |
|
Numeracy |
1.1, 1.3, 2.1, 2.5, 3.1, 3.2, 3.3, 3.4, 3.5 |
|
Navigate the world of work |
1.3, 3.5 |
|
Get the work done |
1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.3, 3.4, 3.5 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTICT808 Direct the development of a knowledge management strategy for a business |
ICAICT708A Direct the development of a knowledge management strategy for a business |
Updated to meet Standards for Training Packages. Recoded and minor changes to Performance Criteria to meet AQF requirements |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2