Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit defines the performance outcomes, skills and knowledge required to configure, maintain and troubleshoot operating system (OS) software to ensure organisational requirements and client needs are met.
Application of the Unit
This unit applies to individuals in a technical support role who are required to configure and troubleshoot OS software to meet organisational requirements. The unit develops the ability to install, configure, optimise and test the OS to identified vendor specifications. The ability to troubleshoot and rectify faults is also a key component of this unit.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Identify available OS |
1.1 Compare and contrast different OS 1.2 Identify and demonstrate knowledge of basic OS features 1.3 Research OS vendor sites to obtain technical specifications and system requirements 1.4 Install and configure the OS using features such as Internet Information Services (IIS) 1.5 Determine licensing, hardware and security requirements and provide recommendations to appropriate person |
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2. Install, configure and optimise OS |
2.1 Install, configure and test the OS using the installation components and boot utility options 2.2 Use the OS user interface to correctly configure the installation 2.3 Identify different directory structures and demonstrate management of virtual memory 2.4 Optimise system to meet organisational requirements 2.5 Document system according to organisational requirements |
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3. Resolve problems using tools |
3.1 Identify command line options and system tools available to troubleshoot problems 3.2 Identify specific problems and implement strategies for resolution 3.3 Use options and tools to resolve common operating system issues |
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4. Provide instruction for new OS implementation |
4.1 Provide one-to-one instruction about changes to the client or users as required 4.2 Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to:
- install and configure OS software
- interpret technical computer installation manuals
- liaise with people working across different levels and in different contexts
- literacy skills to:
- obtain written and verbal feedback from clients
- present information, such as the use of diagnostic tools
- provide verbal instructions to client
- problem-solving skills to troubleshoot OS
- research skills to search for solutions to common problems
- technical skills to:
- work with OS
- write instructions for clients.
Required knowledge
- architecture of current technical systems
- current industry-accepted hardware and software products
- functions and features of OS used by the organisation
- installation and configuration of systems software
- organisational requirements for OS software
- prerequisites for system software installation
- set-up and configuration procedures
- software packages supported by the organisation
- system’s current functionality
- system’s diagnostic software
- vendor specifications and requirements for installation.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of candidate:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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OS may include: |
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OS features may include: |
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Appropriate person may include: |
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Boot utility options may include: |
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OS user interface may include: |
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Directory structures may include: |
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Organisational requirements may include: |
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Command line options may include: |
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System tools may include: |
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Common operating system issues based on Windows (adopt interface to undertake similar tasks with chosen operating system): |
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Client may include: |
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Feedback mechanism may include: |
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Unit Sector(s)
Systems administration and support
