Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with FNS Financial Services Training Package Version 6.0. |
Application
This unit describes the skills and knowledge required to select techniques and provide appropriate advice and services when loss adjusting construction claims. It includes determining liability and extent of loss, and loss mitigation and recovery options for construction types of insurance loss or damage.
The unit applies to individuals working in the loss adjusting sector who use specialised knowledge, analytical skills and techniques to complete their work within organisations of various sizes and across a range of customer bases.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Unit Sector
Insurance loss adjusting
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish facts and options for loss mitigation |
1.1 Collect evidence and information to confirm circumstances of loss, damage or injury for construction claims 1.2 Identify information deficiencies and obtain additional information from required sources 1.3 Review insurance policy conditions and determine if loss falls within policy coverage 1.4 Identify and evaluate options for loss mitigation relating to claim |
2. Analyse established facts |
2.1 Assess collected evidence and information 2.2 Identify fraud indicators 2.3 Assess validity of loss situation and claim against reported circumstances, available evidence and policy specifications |
3. Determine extent of loss, damage or injury and establish options for recovery |
3.1 Determine extent of liability and loss according to legislative requirements and organisational policy and guidelines 3.2 Identify required contributory insurances 3.3 Identify and assess cases for potential subrogation action 3.4 Identify and evaluate methods of salvage and disposal and inform clients of appropriate steps to preserve salvageable materials |
4. Communicate with required parties |
4.1 Identify the need for specialist assistance 4.2 Convey facts and outcomes to client and other required parties 4.3 Communicate with authorities as required |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
S KILL |
DESCRIPTION |
Numeracy |
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Oral communication |
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Planning and organising |
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Problem solving |
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Reading |
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Self-management |
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Technologies |
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Writing |
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Unit Mapping Information
No equivalent unit. New unit.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe