Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit of competency describes the outcomes required to develop, facilitate and monitor all aspects of case management and covers the supervision of case management staff and systems. This unit replaces and is equivalent to CSCOFM020A Supervise offender management practice. |
Application of the Unit
Application of the unit |
This unit supports the attainment of skills and knowledge required for case management supervisors who are directly responsible for a team of case workers within the organisation and indirectly responsible for the participation of support services that may be internal or external to the organisation. The unit may also apply to the work of a case manager actively involved in case management processes and activities as well as in supervising others. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Not applicable |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Develop case management approaches . |
1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation's objectives and strategic plan. 1.2 Check that case management practices meet recording and reporting requirements according to the organisation's policies and procedures and ethical responsibilities. |
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1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences. 1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff. 1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches. |
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2 Supervise case management meetings . |
2.1 Consult with all people with an interest in offenders' outcomes and program and advise on the purpose and structure of the meeting. 2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting. 2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures . 2.4 Use communication methods that suit offenders and people with key interests in the offender's case management. 2.5 Identify the requirements and conditions of service provision and establish agreement with offenders. 2.6 Define issues arising from involuntary participation and possible resistance and negotiate the consequences with offenders and service providers. 2.7 Define offenders' needs , rights and obligations and ensure that the rights of all concerned are protected. |
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3 Supervise case management plans . |
3.1 Check that case management plans reflect assessments of offenders' needs and risks and organisation's objectives and programs. 3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility. 3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties. |
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3.4 Create action plans that reflect the case management approach appropriate for offenders' needs and risks and available programs and services. 3.5 Determine and define processes for monitoring and changing case plans. 3.6 Put strategies in place to deal with complex or high-risk situations. 3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies. |
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4 Support case management staff . |
4.1 Select and allocate staff members according to their skills and interests in case management and available time and resources. 4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence. 4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices. 4.4 Provide staff members with opportunities to extend their experience in all aspects of case management. 4.5 Support staff members with the resources needed to play an effective role in case management. 4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice. 4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff. |
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5 Review case work activities and programs . |
5.1 Continuously monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction. 5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives. |
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5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties. 5.4 Check that processes for case closure comply with case plan and organisational procedures. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge :
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Overview of assessment |
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Context of and specific resources for assessment |
This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role. Valid assessment of this unit requires:
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Method of assessment |
The following assessment methods are suggested:
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Guidance information for assessment |
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Approach to degree of assessed risk will depend on the nature of the risks and will include risk of: |
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Relevant procedures will cover: |
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Requirements and conditions of service provision include: |
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Needs may include: |
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Case management plans should include: |
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Unit Sector(s)
Unit sector |
Offender management |
Competency field
Competency field |
Not applicable |
Co-requisite units
Co-requisite units |
Not applicable |