Mapping	Notes	Date
Deleted	Deleted from CSC Correctional Services Training Package	29/Apr/2021
Supersedes and is equivalent to CSCOFM503A - Supervise offender management practices	This unit was released in CSC Correctional Services Training Package release 1.0 and meets the requirements of the Standards for Training Packages.	02/Aug/2015

Release	Release date
1 1 (this release)	03/Aug/2015

CodeSort Table listing Training packages that include this unit by the Code column	TitleSort Table listing Training packages that include this unit by the Title column	Release
CSC - Correctional Services Training Package	Correctional Services Training Package	1.0-3.0

CodeSort Table listing Qualifications that include this unit by the Code column	TitleSort Table listing Qualifications that include this unit by the Title column	Usage Recommendation	Release
CSC50115 - Diploma of Correctional Administration	Diploma of Correctional Administration	Superseded	1-2
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Scheme	Code	Classification value
ASCED Module/Unit of Competency Field of Education Identifier	091199	Justice And Law Enforcement, N.e.c.

Scheme	Code	Classification value	Start date	End date
ASCED Module/Unit of Competency Field of Education Identifier	091199	Justice And Law Enforcement, N.e.c.	02/Nov/2015

Unit of competency

Modification History

Release

Comments

This unit was released in CSC Correctional Services Training Package release 1.0 and meets the Standards for Training Packages.

This unit supersedes and is equivalent to CSCOFM503A Supervise offender management practices.

Application

This unit describes the skills required to develop case management approaches, supervise case management meetings and plans, support case management staff and review case activities and programs.

This unit applies to those working in a supervisor or management role in offender management. This role may be undertaken in a custodial environment or community corrections setting.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to offender management.

Those undertaking this unit work autonomously drawing upon support from a broad range of resources. The role requires critical reflection and evaluation skills as well as high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.

Competency Field

Offender management

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Develop case management approaches	1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan. 1.2 Check that case management practices meet recording and reporting requirements. 1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences. 1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff. 1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
2. Supervise case management meetings	2.1 Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting. 2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting. 2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures. 2.4 Use communication methods that suit offenders and people with key interests in the offender’s case management. 2.5 Identify the requirements and conditions of service provision and establish agreement with offenders. 2.6 Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers. 2.7 Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
3. Supervise case management plans	3.1 Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs. 3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility. 3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties. 3.4 Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services. 3.5 Determine and define processes for monitoring and changing case plans. 3.6 Put strategies in place to deal with complex or high-risk situations. 3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies.
4. Support case management staff	4.1 Select and allocate staff members according to their skills and interests in case management, available time and resources. 4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence. 4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices. 4.4 Provide staff members with opportunities to extend their experience in all aspects of case management. 4.5 Support staff members with the resources needed to play an effective role in case management. 4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice. 4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
5. Review case work activities and programs	5.1 Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction. 5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives. 5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties. 5.4 Check that processes for case closure comply with case plan and organisational procedures.

Foundation Skills

The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.

ACSF levels indicative of performance:

CSCOFM022Image

Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.

Unit Mapping Information

Supersedes and is equivalent to CSCOFM503A Supervise offender management practices.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68dcd2fde

Assessment requirements

Modification History

Release	Comments
1	These Assessment Requirements were released in CSC Correctional Services Training Package release 1.0 and meet the Standards for Training Packages.

Please refer to the advice in the CSC Assessment Guide.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

checking and analysing information for assessment of risks, special needs and developmental levels
taking responsibility for duty of care outcomes based on the degree of risk and special needs of offenders
preserving the rights and responsibilities of offenders and their safety and welfare
supporting staff and protecting their safety and welfare
providing supervision and case management strategies based on assessed risk and justifiable priorities
making decisions based on knowledge of the impact of cultural and personal values on behaviour, expectations and program objectives
responding to risks and incidents of varying degrees of severity
adapting service or program responses to different special needs
using clear, suitable and accurate communication
developing and analysing actions appropriate for case plans
collecting and analysing information
documenting case plans
complying with the organisation’s security policies and operating procedures related to contact with offenders
applying knowledge of statutory requirements relevant to the work sector and candidates’ roles
communicating case plan requirements in both formal and informal contact with offenders and key stakeholders
taking into account the values, needs and circumstances of people from different cultures
using personal, manual and electronic information
using support and resources available and applying the criteria for access
monitoring and responding to positive and negative progress
giving feedback on expectations and progress
maintaining a supportive and professional relationship with staff and support agencies
maintaining a focus on agreements and behaviour outcomes
identifying limits of role and taking actions to contact appropriate people
presenting case management information in formal and informal settings

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policies, procedures and guidelines related to case management and offender programs and services
indicators of risk to offenders identified in offender risk management policies and processes and determined by the offender profile
procedures and requirements for case management reporting, including work site reporting processes and the organisation’s offender information system
accountability, including recording and reporting case management information
processes and procedures for breaches of regulations and associated disciplinary actions
access to information and restriction of access
appropriate relationships with offenders, staff and colleagues
rights and responsibilities of offenders
protocols for referral to specialist and support agencies
special needs
organisation’s code of conduct, code of ethics and duty of care
range of specialist support services and programs available to offenders
processes for getting advice and assistance when there are problems
cultural practices that will have an impact on decisions made about flexibility and allowances, additional support and special programs
impact of cultural and personal beliefs on values, relationships, attitudes and behaviour
cultural prohibitions that have an impact on physical contact, relationships and communication

Assessment Conditions

This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for supervising offender management practices effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68dcd2fde

Unit of competency details

CSCOFM022 - Supervise offender management practices (Release 1)

Summary

Training packages that include this unit

Qualifications that include this unit

Classifications

Classification history

Content

Unit of competency

Modification History

Application

Competency Field

Elements and Performance Criteria

Foundation Skills

Unit Mapping Information

Links

Assessment requirements

Modification History

Performance Evidence

Knowledge Evidence

Assessment Conditions

Links

Reports

Resources

More

Using training.gov.au

Acknowledgement of Country