Qualification details

This generalist qualification reflects the advanced skills that can operate across sectors and services. The qualification is designed to allow flexibility in the selection of core and optional units to promote broader organisational responsibilities.

Electives should reflect the responsibilities of the individual and the job skills required for effective performance.

Skill 

Facets 

Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.

Communication 

• use complex communication strategies for interacting with internal and external clients, colleagues and managers, including:

• preparing for complex communication
• analysing and responding to opinions
• presenting a convincing argument
• developing a range of communication strategies

• develop and implement consultation processes to ensure that employees have the opportunity to contribute to work-related issues
• provide feedback on outcomes of consultation process
• negotiate as an individual or as a member of a negotiating team, including planning for, conducting and finalising negotiation outcomes
• apply a range of complex communication techniques, including:

• applying legislation, regulations and policies relating to communication
• analysing and using language structures and features that influence the interpretation of spoken communication
• interacting confidently with groups in formal and informal workplace situations
• speaking with confidence and listening critically
• clarifying meaning and exploring issues
• problem solving
• responding to diversity, including gender and disability

• use reading and writing at a level to cope with a range of complex and sensitive workplace materials, including:

• critically analysing and synthesising information to compose complex written documents
• refining content, structure and sequence according to required purpose of written material
• providing feedback on other people's work in ways suited to diversity of workplace
• creating learning opportunities to improve research and document input

Teamwork 

• supervise and manage performance in line with organisation's performance management system, including:

• linking work activities to organisational goals
• setting performance expectations
• measuring performance achievements
• negotiating performance and development plans
• identifying skill shortages and staff development needs
• promoting a positive work environment by identifying and counselling inappropriate behaviour

• achieve operational results and effective working relationships through leadership, feedback and support of individuals, including:

• facilitating commitment to objectives and required standards
• contributing to development of a cooperative and high performance work group
• giving and receiving feedback on performance
• supporting and participating in development activities
• promoting achievements
• supporting and reinforcing productive and effective behaviour
• providing leadership, direction and guidance

Problem solving 

• monitor problems in implementing work plans
• propose and implement solutions to resolve problems
• implement change management processes
• implement workplace diversity strategies to promote diversity through the development of effective and inclusive work practices
• generate new ideas
• improve organisation's responsiveness to the community, including:

• providing diversity input to strategies, policies and plans
• attracting and developing a diverse workforce
• monitoring diversity outcomes

• establish processes and systems to manage conflict in the workplace, including:

• identifying and assessing conflict situations
• implementing strategies to resolve conflict
• monitoring situations

• coordinate risk management, including:

• maintaining infrastructure and processes
• supporting staff to manage risk
• facilitating risk recovery
• monitoring and reviewing risk management

• develop and implement strategies to ensure that difficulties are identified and analysed, and an action plan developed to rectify the situation, in accordance with organisational requirements and relevant legislation

Initiative and enterprise 

• contribute to organisational goals and principles
• design, implement and document researched and ethical processes
• promote service quality
• achieve operational results and effective working relationships through leadership, feedback and support of individuals in the workplace
• apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals
• contribute to development of a cooperative, high-performance work group
• give and receive feedback on performance
• support and participate in development activities
• provide leadership, direction and guidance
• facilitate and manage workplace change, including:

• planning for the introduction of change
• dealing with emerging challenges and opportunities
• resolving ambiguity in the change process

• develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management, including:

• identifying impact of own emotions on others
• recognising and appreciating emotional strengths and weaknesses of others
• promoting development of emotional intelligence in others
• using emotional intelligence to maximise team outcomes

Planning and organising 

• provide leadership to planning activities of work unit
• establish and implement policies and procedures
• plan and organise responses to workplace situations
• identify service requirements to meet client needs, including:

• analysing client needs
• reviewing client service
• promoting, developing and enhancing client services

• coordinate and monitor available resources to achieve work unit outcomes, including:

• allocating available resources
• monitoring and evaluating resource usage
• reporting on resource usage

• conduct ongoing strategic and operational planning and implementation to ensure that effective internal and external workplace relationships are developed and maintained
• conduct evaluation relevant to range of workplace processes and outcomes, including:

• identifying evaluation purpose
• identifying evaluation process and tools
• carrying out evaluation
• analysing results
• reporting outcomes and recommending actions

• develop and implement policies and procedures to ensure that:

• issues raised are resolved promptly
• input from internal and external sources is sought and valued in developing new ideas and approaches

Self-management 

• actively manage own career to meet goals and achieve life plans, including identifying current career strengths
• identify and map career opportunities
• develop and implement career plans and monitor progress
• contribute to others' career management
• adjust interpersonal styles and methods to suit organisation's social and cultural environment and guide and support colleagues in their personal adjustment process
• make decisions and take actions in accordance with personal and professional values, ethics and legal obligations

• develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management, including:

• identifying impact of own emotions on others
• recognising and appreciating emotional strengths and weaknesses of others
• promoting development of emotional intelligence in others
• using emotional intelligence to maximise team outcomes

Learning 

• identify skill shortages and implement staff development learning opportunities to address these
• provide support for and develop a workplace learning environment
• conduct a performance management process for others as well as personal career and skills development
• promote and support coaching and mentoring in the organisation
• promote the benefits of learning within the workplace
• negotiate with training and development specialists to provide learning that enhances individual, team and organisational performance
• manage and develop performance through a range of learning and development strategies

Technology 

• identify equipment and technology requirements and use information technology to access and manipulate a range of data
• analyse, collect, store and present data
• identify, monitor, evaluate and report on resource usage, including the application of appropriate technology to resource usage
• use computer applications for information generation, management, storage and security

BSBFLM503B

Manage effective workplace relationships

CSCORG501A

Use information to make critical decisions

BSBSUS501A

Develop workplace policy and procedures for sustainability

BSBRSK401A

Identify risk and apply risk management processes

BSBCMN419A

Manage projects

BSBWOR501B

Manage personal work priorities and professional development

BSBINM501A

Manage workplace information or knowledge management system

BSBLED501A

Develop a workplace learning environment

BSBMGT516B

Facilitate continuous improvement

BSBMGT506A

Recruit, select and induct staff

CHCCS521A

Assess and respond to individuals at risk of suicide

CSCOFM501A

Coordinate offender management processes

CSCOFM502A

Plan and review services to offenders

CSCOFM503A

Supervise offender management practices

CSCORG404A

Organise and chair meetings

CSCORG405A

Establish and maintain networks

CSCORG406A

Manage activities to meet client requirements

CSCORG502A

Represent and promote the organisation

CSCORG503A

Coordinate resource allocation and usage

CSCORG504A

Coordinate the implementation of change

CSCORG505A

Manage a work unit

CSCORG506A

Manage teamwork through delegations

CSCORG507A

Manage projects in justice and offender services

CSCORG508A

Determine the effective use of financial resources

CSCINT501A

Use therapeutic processes in groups to address offending behaviour

CSCINT502A

Use group processes to address offending behaviour

CSCSAS501A

Plan responses to incidents that jeopardise safety and security

CSCSAS502A

Determine response to security risks

PSPGOV505A

Promote diversity

PSPGOV509A

Conduct evaluations

PSPGOV519A

Manage performance

PSPGOV512A

Use complex workplace communication strategies

PSPOHS501A

Monitor and maintain workplace safety

PSPPM501B

Design complex projects

PSPPM502B

Manage complex projects

PSPPM503B

Close complex projects

PSPPROC502A

Establish contract management arrangements

PSPREG501B

Conduct prosecutions

PSPSEC502A

Develop security risk management plans

PSPSEC503A

Implement and monitor security risk management plans