Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to assess client needs and provide appropriate information and follow-up on a variety of issues within the spatial information handling framework. It requires the ability to communicate effectively and apply skills and knowledge to a wide variety of spatial contexts, including complex issues relating to organisational products and services. Functions would be carried out under limited supervision and within organisational guidelines. |
Application of the Unit
Application of the unit |
This unit of competency supports the application of communication, interpersonal, teamwork, self-management and basic problem-solving skills. The skills and knowledge acquired upon completion of this unit would apply to the needs of employees in supporting positions for surveying, town planning, cartography, mapping and geographic information systems (GIS). While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant federal, and state or territory legislation, regulations and codes of practice impact upon this unit (see unit performance criteria and range statement). |
Licensing/Regulatory Information
Refer to Application of the Unit
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Identify nature and type of spatial service required . |
1.1 Discussion with client regarding client needs and expectations is conducted in line with organisational guidelines . 1.2 Client expectations are ascertained to establish an understanding of spatial service requirements . |
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1.3 Feedback is sought from client confirming understanding of spatial requirement. 1.4 Prompt action is taken to address the enquiry. 1.5 Relevant personnel are consulted on possibility of contractual activity or on the need for a variation to contractual activity. 1.6 Contracts are implemented according to company requirements . 1.7 Skills and knowledge are updated to accommodate the nature of the service. |
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2 Satisfy client needs . |
2.1 Clients are encouraged and assisted to evaluate spatial product and service options to satisfy their needs according to company requirements. 2.2 Areas of difficulty are identified and preferred action is prioritised according to organisational guidelines. |
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3 Establish business contacts and networks . |
3.1 Organisations and groups that have the potential to benefit from company products and services are identified. 3.2 Appropriate contact officers in the organisations identified are contacted according to organisational guidelines. 3.3 Methods of communication and high business standards are maintained with business contacts and networks according to organisational guidelines. 3.4 Strategies to represent and promote the company's interests and requirements are developed. |
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4 Work effectively with business contacts . |
4.1 Realistic service commitments are set and adhered to according to organisational guidelines. 4.2 Flexibility in work practices when operating under unusual or complex spatial requirements is encouraged. 4.3 Situations outside own area of responsibility are referred to appropriate personnel according to organisational guidelines. 4.4 OHS issues form part of the business advice, where appropriate. |
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5 Communicate advice and pricing information . |
5.1 Written or verbal responses are provided according to organisational guidelines. 5.2 Pricing information for routine specified products and services are provided according to organisational guidelines. 5.3 Client requirements for follow-up information are attended to promptly. 5.4 Co-workers and supervisors are promptly advised of work implications. 5.5 Spatial business documentation is completed according to work procedures . |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example unit CPPSIS4013A Participate in spatial process improvement. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Specific resources for assessment |
Resource implications for assessment include access to:
Access must be provided to appropriate learning and assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities. |
Context of assessment |
Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge. |
Method of assessment |
Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment). Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace. Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted. |
Guidance information for assessment |
Assessment requires that the clients' objectives and industry expectations are met. If the clients' objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of spatial information services requirements to assess competency. Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical). Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff. All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory. Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include: |
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Client needs may include: |
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Organisational guidelines may include: |
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Spatial service requirements may include: |
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Company requirements may include: |
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Spatial product and service options may include: |
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Communication may be verbal and written and may include: |
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Business contacts and networks may include: |
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Complex spatial requirements may include any requirement that: |
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Appropriate personnel may include: |
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OHS may include: |
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Written or verbal responses may include: |
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Spatial business documentation may include: |
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Work procedures may be written and verbal and may include: |
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Unit Sector(s)
Unit sector |
Spatial information services |