Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine requirements for facilities and amenities.

1.1.

Facility and amenity  requirements are identified in consultation with property users  and other relevant people using appropriate research and survey techniques.

1.2.

Client needs are accurately assessed and clarified using appropriate consultative processes.

1.3.

Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Plan for provision of facilities and amenities.

2.1.

Provision of facilities and amenities is planned.

2.2.

Project strategies, objectives and timelines are negotiated and agreed in consultation with client.

2.3.

Monitoring and reporting arrangements for project activities are established and documented.

2.4.

Financial, physical and human resource requirements are identified and arranged according to project plan.

2.5.

Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.

2.6.

Relevant approvals are obtained within designated timeframe.

3.

Coordinate implementation of facilities and amenities.

3.1.

Facilities and amenities are implemented according to agreed project plan.

3.2.

Equipment and services are provided.

3.3.

Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.

3.4.

Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.

3.5.

Regular reports on progress and outcomes are provided to relevant people according to project plan.

4.

Review effectiveness of facilities and amenities.

4.1.

Systematic review processes and established evaluation methods  are used to assess effectiveness of facilities and amenities.

4.2.

Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.

4.3.

Identified non-conformances and non-compliances are documented and referred for action.

4.4.

Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.

4.5.

Business equipment and technology are used to maintain relevant documentation.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill 

Performance feature 

Learning skills to:

• evaluate information from a variety of sources to select appropriate amenities and facilities for property users.

Numeracy skills to:

• check complex statistical and graphical information on use of facilities and amenities.

Oral communication skills to:

• ask questions to determine property user preferences for facilities and amenities
• use language and concepts appropriate to cultural differences.

Reading skills to:

• evaluate written reports on property users’ needs for facilities and amenities.

Writing skills to:

• prepare specifications for facilities and amenities.

Digital literacy skills to:

• access online information on trends in property users’ preferences for facilities and amenities.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Facilities and amenities  must include at least two of the following:

• access controls
• business support
• car parking and bicycle storage
• child care
• common areas
• communications facilities
• gymnasium
• firefighting and other essential service equipment
• lifts and escalators
• meeting places
• minding services
• postal facilities
• public address systems
• recreation and entertainment facilities
• recycling facilities
• security facilities
• storage facilities
• swimming pool
• waste management facilities
• wi-fi and internet access.

Property users  must include:

• occupiers
• owners
• service providers
• tenants
• visitors.

Evaluation methods  must include:

• qualitative methods
• quantitative methods.