Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Apply high standards of performance in undertaking individual and team tasks.

1.1.

Own work practices model high standards of performance and ethics in providing property services .

1.2.

Property services and work practices are planned and implemented.

1.3.

Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others.

1.4.

Individual and team efforts and contributions are encouraged and rewarded.

1.5.

Breaches of organisational code of conduct and code of ethics  are identified and reported.

2.

Interpret and comply with financial, legislative and procedural requirements.

2.1.

Financial, legislative and procedural requirements relevant to property services are identified.

2.2.

Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.

2.3.

Information relevant to property services is identified and assessed.

2.4.

Own interpretation and application of financial, legislative and procedural requirements are confirmed.

2.5.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Facilitate commitment to workplace change.

3.1.

Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.

3.2.

Goals and objectives of change are communicated clearly and promptly to individuals and teams.

3.3.

Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.

3.4.

Mentoring and coaching are provided to support individuals and groups through introduction of change.

3.5.

Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients.

3.6.

Effective relations and communications are maintained with clients and colleagues during process of change.

4.

Develop and maintain professional competence.

4.1.

Own professional development is maintained in consultation with relevant people.

4.2.

Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.

4.3.

Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.

4.4.

Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.

4.5.

Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill 

Performance feature 

Learning skills to:

• maintain current knowledge of code of ethics relevant to property industry.

Oral communication skills to:

• ask questions to clarify and seek further information on code of conduct and ethical issues relating to providing property services.

Reading skills to:

• access and interpret legislation and code of ethics relating to the provision of property services.

Writing skills to:

• prepare own professional development plan in relation to providing effective property services.

Technology skills to:

• use business technology to access and participate in professional networks relevant to building own professional competence in property services.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Property services  must include at least one of the following:

• business broking
• buyer advocacy or agent
• facilities management for a range of property types
• marketing, sale and leasing a range of property types
• property development operations
• property management for a range of property types, including on-site residential property management
• rural agency practice
• stock and station agency operations
• strata community management
• urban agency practice.

Code of conduct and code of ethics  must include:

• accurate determination and clarification of expectations of owners and owners corporations
• acting in principal’s best interests
• clear communication of services offered and fee for services
• clear negotiation of fees
• declaration of beneficial interest
• declaration of conflict of interest
• disclosure of relevant information, including management fees
• disclosure of pecuniary interests
• fair and honest provision of property services
• individual behaviour
• maintaining confidentiality
• misrepresentation
• non-discriminatory practices
• over-servicing, fixed charges rather than fee for service
• privacy
• representation of organisation and clients
• use of organisational property.