Assessment Requirements for CPPDSM4072 Provide leadership in the property industry

Release: 1

Assessment Requirements for CPPDSM4072 Provide leadership in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4072A Provide leadership in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide effective leadership by applying leadership skills in two situations to positively impact on the performance of a property-related organisation.

In doing the above, the person must:

accurately interpret and comply with relevant legislative, financial and procedural requirements and prescribed codes of conduct, and check own understanding and application with relevant people

demonstrate high standards of work practices and ethics in providing property services, including:

accurately determining and clarifying expectations of owners and owners corporations

acting in principal’s best interests

adequately disclosing relevant information, including management fees

declaring beneficial interests

representing organisation and clients ethically

providing fair and honest property services

identifying and disclosing conflicts of interest

maintaining privacy and confidentiality

non-discriminatory practices

avoiding over-servicing

use constructive feedback and industry competency standards and benchmarks to identify and implement opportunities for developing and maintaining own professional development

use effective communication techniques to introduce and monitor change, while providing support to, and maintaining relationships with, clients and colleagues throughout the change process.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

characteristics of a positive role model

common effects of change in the workplace

industrial and organisational context of change

limitations of own work role, responsibilities and professional abilities

mechanisms to obtain and analyse feedback

methods to identify and prioritise personal learning needs

organisational and professional procedures, ethical practices and business standards, including:

acting in principal’s best interests

adequate disclosure of relevant information, including management fees

declaration of beneficial interests

ethical representation of organisation and clients

fair and honest provision of property services

identification and disclosure of conflicts of interest

maintenance of confidentiality

non-discriminatory practices

principles and techniques associated with:

establishing effective consultative processes

establishing key performance indicators

influencing others

leading people

making decisions

preparing performance plans

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

property sales, leasing and management

strata communities

work health and safety (WHS).

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

case studies of leadership in the property industry

organisational plans, policies and procedures

financial, legislative and procedural requirements of property organisations

industry competency standards and benchmarks

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b