Modification History
Not Applicable
Unit Descriptor
Unit descriptor
This unit specifies the competency required to work effectively as an access consultant. It covers the basic entry-level functions that enable compliance with legislative and procedural requirements. It requires the ability to identify potential risks associated with a range of activities within access consulting, and opportunities for own professional development.
Application of the Unit
Application of the unit
This unit of competency supports the full range of access consulting services. In order to commence work, access consultants must be aware of regulatory requirements, ethical standards and their own roles and responsibilities. Access consultants must also manage their professional development and be able to identify risks, provide quotes, prepare contracts and promote the provision of access for people with disabilities. The unit addresses these areas and will support all aspects of the work of access consultants.
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability skills
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Interpret and comply with legislative , financial and procedural requirements . |
1.1 Legislative , financial and procedural requirements relevant to access consulting services are identified and interpreted in accordance with client needs and organisational requirements . 1.2 Key principles relating to disability access are identified and interpreted in accordance with legislative and industry requirements. 1.3 Own interpretation and application of legislative, financial and procedural requirements are confirmed with relevant persons to ensure consistency and accuracy. 1.4 Situations requiring specialist advice are identified and assistance is sought as required in accordance with organisational requirements. |
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2 Interpret and comply with ethical practices and codes of conduct . |
2.1 Regulatory , industry and association standards , codes of ethics , practice and /or conduct are identified and interpreted in accordance with organisational requirements. 2.2 Key principles relating to organisational ethical values are identified and interpreted in accordance with legislative and industry requirements. 2.3 Own interpretation and application of ethical and conduct requirements are confirmed with relevant persons to ensure consistency and accuracy. 2.4 Situations requiring specialist advice are identified and assistance is sought as required in accordance with organisational requirements. |
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3 Interpret work role and responsibilities . |
3.1 Own role and responsibilities are identified and confirmed with relevant persons in accordance with organisational requirements. 3.2 Work tasks are identified, scheduled and completed within designated timeframes in accordance with client and organisational requirements. 3.3 Understanding of and respect for individual differences is reflected in all work, and work practices are adapted as appropriate to meet the specific needs of relevant persons. 3.4 Feedback from clients and colleagues is sought in regard to own professional competency and performance, and used to identify key areas for improvement. 3.5 Information regarding learning and professional development is recorded and maintained in accordance with organisational requirements. |
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4 Identify risks involved in working as an access consultant . |
4.1 Potential risks are identified and reported to relevant persons in accordance with organisational requirements. 4.2 Recommendations on appropriate strategies to minimise risks and complaints are discussed with relevant persons. 4.3 Limitations in identifying risks are identified and assistance is sought from relevant persons in accordance with organisational requirements. 4.4 Appropriate information collection processes are used to access information from individuals and groups on potential risks. |
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5 Develop understanding of industry employment requirements . |
5.1 Industry employment requirements, including competency standards and other relevant benchmarks , are identified and interpreted to establish future professional development needs and priorities to ensure own continuous professional development. 5.2 Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted. 5.3 Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required. |
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6 Promote the provision of access for people with disabilities . |
6.1 Opportunities are identified during the performance of the access consulting role to inform and educate people on issues relating to the provision of access for people with disabilities. 6.2 Legislative requirements for the provision of access for people with disabilities are advised in a positive manner using effective interpersonal skills and communication techniques . 6.3 Requests for further advice and information on the provision of access for people with disabilities are responded to in accordance with organisational requirements . |
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7 Prepare a quotation . |
7.1 Scope of the proposed service requirement is analysed to understand the extent of the task. 7.2 The capability to provide the proposed service is assessed against personal and organisational competencies. 7.3 The cost of delivering the proposed service is estimated and documented in accordance with organisational requirements. 7.4 The quotation to provide the service, addressing capability and price, is prepared in accordance with organisational requirements. |
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8 Complete standard contractual documentation . |
8.1 Standard documentation for access consulting operations is completed in accordance with legislative and procedural requirements. 8.2 Business equipment /technology is used as required to complete documentation in accordance with applicable occupational health and safety (OHS) and organisational requirements. 8.3 Written information meeting organisational standards of language, accuracy and relevance is used in a legally appropriate manner. 8.4 All documentation and information systems are securely maintained in accordance with confidentiality, legislative and organisational requirements. |
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Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE
This section describes the essential skills and knowledge and their level, required for this unit.
Required knowledge and understanding include :
- commonwealth, state and territory anti-discrimination legislation and regulations
- disability awareness
- efficient and effective customer service
- equal employment opportunity, equity and diversity principles
- how to source and access documentation to meet the requirements of the relevant standards, codes and legislation
- industry codes of practice and ethics
- limitations of work role, responsibility and professional abilities
- OHS policies and procedures
- organisational and professional policies and procedures, social and ethical practices and business standards
- organisational goals, objectives and plans
- principles of effective communication
- privacy legislation and confidentiality requirements
- processes for recording data and administering records
- relevant commonwealth, state and territory legislation applying to the specific area of work e.g. building legislation and codes
- relevant commonwealth, state and territory consumer protection and trade practices legislation
- report writing
- research methods.
Required skills and attributes include :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative , financial and procedural requirements may be outlined and reflected in: |
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Clients may include: |
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Organisational requirements may be outlined and reflected in: |
style guides and other guides used to prepare documents. |
Relevant persons may include: |
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Specialist advice may be sought from: |
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Regulatory , industry and association standards and procedures may include: |
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Codes of ethics , practice and /or conduct may relate to: |
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Specific needs may relate to: |
conventions of gender and sexuality. |
Feedback may include: |
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Risks may relate to: |
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Limitations may relate to: |
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Information collection processes may include: |
comments from business partners, supervisors and colleagues. |
Competency standards and other relevant benchmarks may relate to: |
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Professional development strategies may include: |
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People may include: |
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Legislative requirements for the provision of access may include: |
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Interpersonal skills and communication techniques may include: |
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Capability includes: |
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Standard documentation may include: |
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Business equipment / technology may include: |
software applications such as databases and word applications. |
Unit Sector(s)
Unit sector
Access consulting