Qualification details

CPP40811 - Certificate IV in Access Consulting (Release 3)


ReleaseStatusRelease date
3 (this release)Current 18/Jan/2017
(View details for release 2) Replaced27/Jan/2013
(View details for release 1) Replaced07/Apr/2011

Usage recommendation:
Supersedes and is equivalent to CPP40808 - Certificate IV in Access Consulting 08/Apr/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBHRM402A - Recruit, select and induct staffRecruit, select and induct staff N/A
BSBMED301B - Interpret and apply medical terminology appropriatelyInterpret and apply medical terminology appropriately N/A
BSBSMB401 - Establish legal and risk management requirements of small businessEstablish legal and risk management requirements of small business Elective
BSBSMB402 - Plan small business financesPlan small business finances Elective
BSBSMB403 - Market the small businessMarket the small business Elective
BSBSMB404 - Undertake small business planningUndertake small business planning Elective
BSBSMB405 - Monitor and manage small business operationsMonitor and manage small business operations Elective
BSBSMB406 - Manage small business financesManage small business finances Elective
BSBSMB407 - Manage a small teamManage a small team Elective
BSBWOR402A - Promote team effectivenessPromote team effectiveness N/A
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SchemeCodeClassification value
ANZSCO Identifier 312113 Building Inspector 
ASCO (occupation type) Identifier 3121-15 Surveying And Cartographic Associate 
ASCED Qualification/Course Field of Education Identifier 0401 Architecture And Urban Environment 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Property Management 
Taxonomy - Occupation N/A Access Consultant (Disability Access) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 312113 Building Inspector 02/Sep/2011 
ASCO (occupation type) Identifier 3121-15 Surveying And Cartographic Associate 02/Sep/2011 
ASCED Qualification/Course Field of Education Identifier 0401 Architecture And Urban Environment 02/Sep/2011 
Qualification/Course Level of Education Identifier 511 Certificate IV 07/Apr/2011 
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Modification History





Updating of superseded equivalent imported units in the core and elective lists.


Update to superseded non-native elective units to equivalent current unit:

  • BSBSMB401A to BSBSMB401
  • BSBSMB402A to BSBSMB402
  • BSBSMB403A to BSBSMB403
  • BSBSMB404A to BSBSMB404
  • BSBSMB405A to BSBSMB405
  • BSBSMB406A to BSBSMB406
  • BSBSMB407A to BSBSMB407
  • LMFFT4010B to MSFFT4010
  • TAEDEL401A to TAEDEL401
  • TAEDEL402A to TAEDEL402
  • TAEDEL403A to TAEDEL403
  • TAEDES401A to TAEDES401
  • TAEDES402A to TAEDES402

This version released with CPP07 version 14.4


Not Applicable

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • displays sensitivity to disability issues
  • displays empathy when eliciting client needs
  • uses appropriate techniques to give clear and accurate information to clients
  • relays information and provides feedback to team members
  • interprets relevant regulations, legislation and definitions, relevant codes, organisational policies, industry standards, safety signs, financial requirements, plans, drawings and specifications, and project documentation
  • consults with others to determine terms of reference
  • researches and prepares a variety of reports, including access audits, and maintains company documentation
  • is sensitive to individual, social and cultural differences
  • discusses interpretation and implementation of relevant legislation with appropriate people
  • prepares and presents a range of documents, including contracts, quotes, briefs, discussion papers, policy documents and action plans
  • facilitates meetings with a range of audiences and makes public educational presentations
  • uses effective interpersonal skills and communication techniques to provide advice on fitout, renovations and services
  • uses active listening skills and appropriate techniques to manage and resolve conflict
  • prepares and presents evidence suitable for use in legal proceedings


  • works effectively with others
  • consults with others to determine team roles and responsibilities
  • supports and encourages team members to accept responsibility for their work and resolve problems
  • seeks specialist advice and feedback where required
  • maintains effective working relationships
  • understands team dynamics and causes of conflict and stress within teams
  • facilitates meetings

Problem solving 

  • assesses environmental barriers and develops appropriate access solutions
  • negotiates and resolves conflict between clients and stakeholders
  • seeks satisfactory resolution of issues raised by team members
  • uses appropriate strategies to identify, mitigate and eliminate risks
  • uses appropriate strategies and options to address access non-compliance issues and makes suitable recommendations
  • estimates the cost of service provision

Initiative and enterprise 

  • facilitates change for greater awareness to disability access
  • analyses own work practices and process outcomes critically
  • engages colleagues and shares disability access knowledge
  • adapts to new workplace situations

Planning and organising 

  • prepares and administers documentation and implements organisational policies and procedures
  • collects, organises and collates information
  • contributes to team planning
  • develops risk management plans, research plans, personal development plans, Disability Discrimination Act action plans
  • gathers information and resources necessary to undertake access audits and provides input into strategic policy development
  • establishes policy and program monitoring and evaluation processes
  • prepares educational presentations
  • plans processes needed to achieve renovated building space compliance
  • coordinates meeting arrangements
  • prepares evidence for presentation in legal proceedings

Self management 

  • understands limitations of role, responsibilities and abilities and follows ethical practices, regulatory and organisational requirements and business standards
  • works without supervision
  • acts as a role model for others
  • uses feedback to improve own performance
  • uses personal presentation, manner and language consistent with protocols


  • identifies and accesses professional development opportunities
  • maintains knowledge of current codes, standards, regulations, practices and industry updates


  • uses information technology to undertake research, complete business documents, and deliver presentations
  • calibrates relevant tools and equipment

Due to the high proportion of electives required by this qualification, the detail of the above employability skills is representative of the property services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Packaging Rules

Packaging rules 

To achieve this qualification, the candidate must demonstrate competency in:

  • 20 units of competency:
  • 12 core units
  • 8 elective units.

The elective units are chosen as follows:

  • 8 units may be chosen from Group A
  • 2 of the units may be chosen from Group B or a Diploma qualification in CPP07 or CPC08 or a current state accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units 


Interpret and apply medical terminology appropriately


Promote team effectiveness


Undertake research activities


Apply disability awareness to assessing access situations


Apply building control legislation to assess small-scale buildings for access


Communicate effectively as an access consultant


Follow site occupational health and safety requirements


Manage risk


Prepare access reports


Work effectively as an access consultant


Work effectively with culturally diverse clients and co-workers


Promote client compliance

Elective units − Group A 


Read and interpret plans and specifications


Contribute to policy development


Assess construction plans


Conduct a building access audit


Conduct a playground access audit


Conduct a streetscape access audit


Conduct a transport conveyance and boarding device access audit


Conduct a transport premises access audit


Conduct an aged care facility access audit


Conduct an educational facility access audit


Conduct an outdoor recreation area access audit


Contribute effectively to building development teams


Facilitate the development of Disability Discrimination Act Action Plans


Prepare, deliver and evaluate public education sessions on access


Provide access advice on building fitout


Provide access advice on building renovations


Provide access advice on the provision of services


Facilitate meetings in the property industry


Manage conflict and disputes in the property industry


Prepare and present evidence in court


Identify and calculate production costs


Plan, organise and deliver group-based learning


Plan, organise and facilitate learning in the workplace


Coordinate and facilitate distance-based learning


Design and develop learning programs


Use training packages and accredited courses to meet client needs

Elective units – Group B 


Recruit, select and induct staff


Establish legal and risk management requirements of small business


Plan small business finances


Market the small business


Undertake small business planning


Monitor and manage small business operations


Manage small business finances


Manage a small team


Implement industrial relations procedures

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