Modification History
Not Applicable
Unit Descriptor
Unit descriptor
This unit specifies the competency required for the access consultant to work with individuals and the management and staff of organisations when providing advice on their rights and obligations under the Disability Discrimination Act (DDA) and relevant state and territory anti-discrimination legislation.
Access consultants must be able to interpret the DDA and relevant state and territory anti-discrimination legislation applicable to service delivery. Access consultants must also be able to interpret the commonwealth, state and territory legislation regarding educational, building and transport services.
The unit requires the ability to communicate effectively on a wide range of service provision issues with individuals and the management and staff of organisations.
Application of the Unit
Application of the unit
This unit of competency supports the access consulting service of facilitating the development of DDA Action Plans.
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability skills
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Identify client needs . |
1.1 The client requesting access advice on the provision of services is identified and their authority to act is established in accordance with organisational requirements . 1.2 Client needs are discussed and confirmed using effective interpersonal skills and communication techniques in accordance with organisational requirements. 1.3 Personal competence and organisational capability to respond to client needs are determined and assessed. 1.4 Authority to proceed is negotiated with client and documented in accordance with organisational requirements. |
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2 Establish client relationship . |
2.1 Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements . 2.2 A client brief providing the required level of detail is requested in accordance with organisational requirements. 2.3 Access arrangements for meeting with key personnel are negotiated and relevant person is identified in accordance with client, organisational and legislative requirements. 2.4 Copies of all existing documentation relevant to the project are identified and obtained. |
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3 Research the relevant context . |
3.1 General information on client's business operations, services offered, staff profiles and business premises is obtained in accordance with organisational requirements. 3.2 Access to the client's customer profile data is obtained and the data analysed to gain a comprehensive understanding of the client's customer base. |
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4 Identify relevant legislation . |
4.1 Commonwealth, state and territory legislation with regard to educational services, building and transport is reviewed to determine relevance to the services provided by the client's organisation. 4.2 Sections of the legislation relevant to the service delivery of the client's organisation are identified and documented. |
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5 Provide advice to client on the provision of services . |
5.1 Advice is provided to individuals, and the management and staff of organisations, on their rights and obligations under the relevant legislation using effective Interpersonal skills and communication techniques in accordance with organisational requirements. 5.2 Training programs to impart information to individuals, and the management and staff of organisations, on their rights and obligations under the relevant legislation are suggested in accordance with organisational requirements. |
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6 Prepare access report on the provision of services . |
6.1 A service provision access report incorporating the advice identified for individuals, and the management and staff of organisations, on their rights and obligations under the relevant legislation is prepared in accordance with contractual and organisational arrangements. 6.2 The draft service provision access report is reviewed with appropriate persons in accordance with organisational requirements. 6.3 Feedback received from the review process is incorporated and the access report on the provision of services is completed. |
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7 Distribute and store the access report on the provision of services . |
7.1 Access report documentation on the provision of services is prepared in accordance with organisational arrangements. 7.2 Access report documentation on the provision of services is forwarded to the client in accordance with contractual arrangements. 7.3 A copy of the access report on the provision of services and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements. |
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Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE
This section describes the essential skills and knowledge and their level, required for this unit.
Required knowledge and understanding include :
- commonwealth, state and territory anti-discrimination legislation and regulations
- disability awareness
- efficient and effective customer service
- limitations of work role, responsibility and professional abilities
- occupational health and safety (OHS) legislation and procedures
- organisational and professional procedures, ethical practices and business standards
- privacy legislation and confidentiality requirements
- processes for recording data and administering records
- relevant commonwealth, state and territory legislation, local government regulations and Australian standards
- report writing
- research methods.
Required skills and attributes include :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include: |
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Organisational requirements may be outlined and reflected in: |
style guides and other guides used to prepare documents. |
Interpersonal skills and communication techniques may include: |
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Legislative requirements may be outlined and reflected in: |
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Client brief will include: |
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Access arrangements may include: |
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Relevant person may include: |
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Customer profile data may include: |
the frequency of known use of services by customers with disabilities. |
Advice may: |
include referral to other experts or sources of information. |
Appropriate person may be: |
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Unit Sector(s)
Unit sector
Access consulting