Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Description |
N/A |
CHCRCP402A Conduct assessment of carer’s needs |
New unit in V4 |
Unit Descriptor
This unit of competency describes the skills and knowledge required to conduct an assessment of a carer’s needs using effective communication skills.
Application of the Unit
This unit would be applied where workers provide support to carers, care recipients and their families across a range of service types and settings.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains Employability Skills.
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
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1.1 Respond promptly to the enquiry received 1.2 Identify the need for and engage an interpreter service when required 1.3 Assess the carer’s eligibility to access available services 1.4 Clearly explain the intake process and how information is used, including requirements for mandatory data collection 1.5 Explain and apply privacy and confidentiality principles, practices and procedures 1.6 Explain what service the organisation can provide 1.7 Gather information to enable assessment of the carer’s priority of need 1.8 Identify the need to refer the carer to another agency for assessment and arrange the referral, if required |
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2.1 Use an open, empathic and confident manner with the carer to establish a rapport and obtain their consent to participate in the assessment process 2.2 Ensure the assessment focuses on the care relationship rather than the individual and empowers both the carer and the care recipient 2.3 Implement the appropriate level of assessment based on the outcomes of the intake screening process 2.4 Clearly explain the assessment process and how information is used 2.5 Complete the assessment process holistically using a conversational approach in line with organisation guidelines, procedures and instruments 2.6 Adjust communication processes as required when assessing carers with special needs 2.7 Recognise and respond to situations of either the carer or the care recipient according to organisation guidelines 2.8 Seek advice from supervisor, as required, to determine service issues associated with assessment information 2.9 Document information within identified timeframe and according to relevant guidelines |
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3.3 Recognise and respond to the impact of complex care issues on the carer 3.4 Assist the carer to identify issues external to, and which impact on, their caring role 3.5 Establish the carer’s unmet needs within the limits of the level of assessment 3.6 Identify and prioritise the carer’sneed for a service |
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4.4 Ensure all communication with the carer reflects understanding and respect for individual differences and needs 4.5 Use peer and/or supervisor support to seek advice and knowledge, and problem solve collaboratively 4.6 Guide the carer to remain focussed on issues related to their caring role |
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Required Skills and Knowledge
Essential skills:
It is critical that the candidate demonstrate the ability to:
- Communicate effectively with carers/clients, supervisors and co-workers
- Complete assessment process effectively to determine the carer’s needs
- Demonstrate willingness to work within philosophy, policies and procedures of the organisation to address carers’ needs
- Establish priorities, manage time effectively and demonstrate well-developed personal organisation skills
- Identify requirements outside scope of role, responsibility, knowledge and skill
- Maintain documentation as required, navigating through multiple data systems, including effective use of relevant information technology
- Use skills in defusing challenging situations to ensure support and positive outcomes for carers who may be highly stressed
- Work collaboratively with internal and external stakeholders to achieve organisation goals
In addition, the candidate must be able to demonstrate relevant task skills, task management skills, contingency management skills and job/role environment skills.
These include the ability to:
- communicate with carers in a representative range of workplace situations and involving:
- adjusting communication to meet differing needs
- providing feedback
- strategies to minimise conflict and tensions
- using active listening and recognising non-verbal triggers
- using language that is respectful, non-judgemental and neutral
- Demonstrate skills in:
- accurate data entry using current assessment tools and technology
- developing specific knowledge of the local community
- effective communication
- information gathering and situation analysis
- negotiation
- Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including:
- acknowledging and responding to a range of views
- active listening
- asking for clarification and probing, as necessary
- asking questions
- negotiating solutions
- using interviewing techniques
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Related units: |
This unit should be assessed in conjunction with the following related unit:
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Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Intake screening process includes: |
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Level of assessment refers to: |
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Assessment process may require the use of tools which may include: |
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Carers with special needsinclude but are not limited to: |
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Carer’s needs may include: |
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Complex care issues may include but are not limited to: |
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Identify and prioritise the carer’s need for a service includes taking into account: |
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Active listening skills may include: |
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Empoweringrelationshipmay include: |
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Strategies for dealing with strong carer emotionsand stressful situations include: |
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Range of effective self-care strategies may include: |
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Unit Sector(s)
Not applicable.
Custom Content Section
Not applicable.