Modification History
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CHC08 Version 3 |
CHC08 Version 4 |
Comments |
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CHC42508 Certificate IV in Community Services (Information, advice and referral) |
CHC42512 Certificate IV in Community Services (Information, advice and referral) |
Updated unit codes and imported units. Addition of 'Assessment, carer support and respite coordination electives'. No change to qualification outcome. |
Description
This qualification applies to personal advisers who work with a broad range of people, working, for example, in citizen advice bureaus and information referral services.
The work involves assisting clients in economic and social participation through accurate referrals to service providers and to other resources within the community, monitoring their progress and maintaining relevant records.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 15 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
BSBINM201A Process and maintain workplace information
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS407C Operate referral procedures
CHCCS411C Work effectively in the community sector
CHCCS416B Assess and provide services for clients with complex needs
CHCCS422B Respond holistically to client issues and refer appropriately
CHCLD415A Confirm client developmental status
CHCORG405E Maintain an effective work environment
Group A electives - one unit must be selected
One of the following units must be selected for this qualification
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
The importance of culturally aware and respectful practice
All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group B elective - recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on either Aboriginal and/or Torres Strait Islander or culturally diverse clients. Where work involves a specific focus on both Aboriginal and/or Torres Strait Islander and culturally diverse clients or communities, candidates are recommended to select whichever of the following units is not selected from Group A.
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
Networking and information electives
CHCINF403E Coordinate information systems
CHCINF407D Meet information needs of the community
CHCNET402B Establish and maintain effective networks
CHCNET404B Facilitate links with other services
CHCNET501C Work effectively with other services and networks
CHCNET503D Develop new networks
CHCPOL403C Undertake research activities
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Working with older people
CHCAC416A Facilitate support responsive to the specific nature of dementia
CHCAC417A Implement interventions with older people at risk of falls
CHCPA402B Plan for and provide care services using a palliative approach
Working with people with disabilities
CHCCS413B Support individuals with autism spectrum disorder
CHCDIS301C Work effectively with people with a disability
CHCDIS410A Facilitate community participation and inclusion
CHCDIS411A Communicate using augmentative and alternative communication strategies
Working with people with mental health issues
CHCMH301C Work effectively in mental health
CHCMH402B Apply understanding of mental health issues and recovery processes
CHCMH411A Work with people with mental health issues
Working with people with alcohol and other drug issues
CHCAOD402B Work effectively in the alcohol and other drugs sector
CHCAOD407E Provide needle and syringe services
CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues
CHCAOD409E Provide alcohol and/or other drug withdrawal services
HLTFA311A Apply first aid
HLTFA412A Apply advanced first aid (Note pre-requisite HLTFA311A)
Working with children and young people
CHCCHILD404B Support the rights and safety of children and young people
CHCCS401C Facilitate responsible behaviour
CHCYTH301E Work effectively with young people
CHCYTH402C Work effectively with young people in the youth work context
CHCYTH404E Support young people in crisis (Note pre-requisite: CHCYTH301E)
CHCYTH511B Work effectively with young people and their families
Work in community development
CHCCD412B Work within a community development framework
CHCCD413E Work within specific communities
Team coordination and supervision
CHCCS505B Provide supervision support to community sector workers
CHCCS513C Maintain an effective community sector work environment
CHCINF403E Coordinate information systems
CHCINF505D Meet statutory and organisation information requirements
CHCORG406C Supervise work
CHCORG423C Maintain quality service delivery
CHCORG506E Coordinate the work environment
HLTWHS401A Maintain workplace WHS processes
Case work and case management
CHCCM401D Undertake case management
CHCCM503C Develop, facilitate and monitor all aspects of case management
CHCCS401C Facilitate responsible behaviour
Client service electives
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements
CHCCH301C Work effectively in social housing
CHCCH427B Work effectively with people experiencing or at risk of homelessness
CHCCS314B Deliver services to meet personal needs of clients
CHCCS408B Establish and monitor participation plans
CHCCS503B Develop, implement and review services and programs to meet client needs
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCLD515A Analyse client information for service planning and delivery (Note pre-requisite CHCLD415A)
CHCLEG411A Use relevant legislation in response to client needs
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCRF402B Provide intervention support to children and families
CHCTC301C Deliver a service consistent with the organisation's mission and values
CHCTC302B Provide client-centred telephone counselling
CHCTC403B Provide telephone counselling in crisis situations
CHCTC404B Provide competent suicide intervention in a telephone counselling context
Financial literacy education electives
CHCFLE301A Work with clients needing financial literacy education
CHCFLE302A Educate clients in fundamental financial literacy skills
CHCFLE303A Educate clients to understand debt and consumer credit
Oral health
CHCOHC303B Use basic oral health screening tools
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402A Support clients and groups to learn practical aspects of oral health care
CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues
Assessment, carer support and respite coordination electives
CHCRCP401A Use telephone communication skills to assess caller’s needs
CHCRCP402A Conduct assessment of carer’s needs
CHCRCP403A Support carers to access information and services
