Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS411B Work effectively in the community sector |
CHCCS411C Work effectively in the community sector |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit of competency describes the skills and knowledge required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements |
Application of the Unit
Application |
This unit applies to work in a range of community work or service delivery settings such as:
Application of this unit should be contextualised within the qualification in which its is being delivered to reflect specific workplace requirements and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Work ethically |
1.1 Follow ethical guidelines in decision-making in all work undertaken with an awareness of potential ethical complexity in own work role 1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken 1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel 1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice 1.5 Show respect for rights and responsibilities of others through considered application of work practices 1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken 1.7 Recognise, avoid and/or address any conflict of interest |
2. Communicate effectively in a community work or service delivery setting |
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address work role requirements 2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters 2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received 2.4 Recognise individual and cultural differences and make any adjustments in communication needed to facilitate the achievement of identified outcomes 2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a person-centred or community-centred approach consistent with work role requirements 2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace |
3. Work effectively within the community services system |
3.1 Develop knowledge of different sectors involving community work and/or service delivery and how inter-relationships between these sectors affect own work 3.2 Work with awareness of the roles of various organisations involved in community work and/or service delivery 3.3 Demonstrate respect for workers from different sectors, levels and agencies within the industry 3.4 Gain and maintain awareness of current issues influencing community work and/or service delivery, including issues for Aboriginal and Torres Strait Islander peoples |
4. Demonstrate commitment to relevant values and philosophy underpinning work in the sector |
4.1 Demonstrate consideration and understanding of the underpinning values and philosophy of the sector and the work area 4.2 Demonstrate a commitment to access and equity principles in work in the sector 4.3 Identify personal values and attitudes and take into account when implementing work activities |
5. Maintain work standards |
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel 5.2 Contribute to identifying and implementing improved work practices 5.3 Comply with relevant accreditation and standards applying to work undertaken 5.4 Demonstrate understanding and focus on achieving organisation goals and objectives in all work undertaken 5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements 5.6 Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority 5.7 Reflect and identify own scope of practice within each work context |
6. Take responsibility for personal skill development |
6.1 Seek advice from appropriate persons on areas for skill and knowledge development 6.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager 6.3 Undertake designated skill and knowledge development and maintenance activities of the organisation 6.4 Identify and prioritise personal work goals in accordance with organisation requirements |
7. Reflect on own practice |
7.1 Undertake self-evaluation in conjunction with supervisors and/or peers 7.2 Provide and receive open and evaluative feedback to and from co-workers 7.3 Actively seek constructive feedback relevant to work role and accept it non-defensively |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
|
Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
|
Access and equity considerations: |
|
Context of and specific resources for assessment: |
|
Method of assessment: |
|
Range Statement
RANGE STATEMENT |
|
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
|
Requirements of own work role may include: |
|
Organisation policy on confidentiality may relate to: |
|
Organisationpolicies, protocols and procedures refer to: |
|
Organisation procedures, policies, awards, standards and legislation may relate to: |
|
Client may include |
|
Stakeholders and representatives may include: |
|
Different sectors within community services may include but are not limited to: |
|
Different models of work in the sector may include: |
|
Values and philosophy underpinning work in the sector may include: |
|
A commitment to access and equity principles must be demonstrated by: |
|
A person-centred approach includes: |
|
Employee rights and responsibilities may relate to: |
|
Issues requiring mandatory notification may include: |
|
Identifying and implementing improved work practices may include: |
|
Basic home fire safety includes knowledge of: |
|
Employer rights and responsibilities may relate to: |
|
Designated skill and knowledge development may, for example, relate to: |
|
Unit Sector(s)
Not Applicable