Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to work with the customer to establish and monitor an agreed participation plan that meets short and longer-term needs |
Application of the Unit
Application |
This unit may apply in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Research all current information on the customer |
1.1 Review records of any previous interaction with Centrelink 1.2 Identify potential issues for discussion 1.3 Research information to assist in providing advice for accuracy and relevance |
2. Assessment of circumstance and capacity |
2.1 Assess barriers to workforce participation 2.2 Estimate readiness for increased economic participation 2.3 Demonstrate support and understanding of the customer's capacity |
3. Promote specific benefits to the customer |
3.1 Identify future goals 3.2 Discuss opportunities for increased participation 3.3 Consider concerns about changes in patterns of participation 3.4 Provide information and advice to support courses of action |
4. Develop a plan of action |
4.1 Develop achievable and agreed steps 4.2 Confirm areas of responsibility for each step 4.3 Clarify and agree to involvement of other services 4.4 Ensure customer agrees to commit to all aspects of the participation plan 4.5 Record the participation plan in the agreed format |
5. Monitor the participation plan |
5.1 Monitor delivery of appropriate Centrelink services to ensure agreed services are provided 5.2 Monitor customer's commitment to agreed actions against the participation plan 5.3 Check the longer term arrangement to support ongoing progress 5.4 Check customer progress and satisfaction with the level of support 5.5 Make improvements to participation plan and service delivery as required |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Potential issues refers to : |
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Information refers to : |
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Barriers refers to : |
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Circumstance and capacity refers to : |
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Areas of responsibility refers to : |
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Centrelink services refers to : |
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Unit Sector(s)
Not Applicable