Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness |
Application of the Unit
Application |
This unit may apply to work in a range of community service contexts, including aged care and home and community care |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Work within a case management framework suitable for the client's needs |
1.1 Identify a range of case management models that have established effectiveness 1.2 Develop or adapt and apply case management processes appropriate to implementing statutory requirements 1.3 Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client 1.4 Determine, with the client and relevant others, the outcome to be achieved through case management 1.5 Provide information of the case management process to the client and relevant others 1.6 Provide information on the client's role in the case management process 1.7 Provide information on rights of appeal and avenues of complaint so that the person understands their rights |
2. Identify services required to deal with the client's complex needs |
2.1 Work with the client to identify the range of issues that will require service input 2.2 Work with the client to identify the interaction and relationships between the different presenting issues 2.3 Work with the client to identify consequences of not addressing all of the issues 2.4 Identify the full range of appropriate service and/or support options 2.5 Provide information about different service and support options with details on aspects that may be appropriate for the client |
3. Develop priorities for service and support inputs |
3.1 Work with the client to identify the priority for different service and support requirements 3.2 Work with the client to identify possible timeframes and overlaps of service and support requirements 3.3 Work with the client to identify their capacity to meet the logistic requirements of services and supports 3.4 Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements 3.5 Provide information about referral procedures 3.6 Determine the level of support the client will require to self refer 3.7 Determine the roles of the client, relevant others and the worker in the referral process |
4. Implement and monitor agreed upon activities and processes |
4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction 4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate 4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review 4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Case management models may include current practices across a range of sectors , including : |
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Relevant others may include : |
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Complex needs may include : |
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Client capacity to meet the logistic requirements of services and supports may include : |
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Unit Sector(s)
Not Applicable