Qualification details

CHC40908 - Certificate IV in Social Housing (Release 1)


Usage recommendation:
Supersedes CHC40802 - Certificate IV in Social Housing 24/Mar/2011
Is superseded by and equivalent to CHC40912 - Certificate IV in Social HousingUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012

ReleaseRelease date
1 1 (this release) 25/Mar/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CHCPOL402B - Contribute to policy developmentContribute to policy developmentSupersededN/A
HLTPOP405C - Use media to disseminate informationUse media to disseminate informationDeletedN/A
RTD4912A - Contribute to association governanceContribute to association governanceSupersededN/A
CHCAD504A - Provide advocacy and representation servicesProvide advocacy and representation servicesSupersededN/A
CHCAD506A - Represent the organisation in a court or tribunalRepresent the organisation in a court or tribunalSupersededN/A
CHCAD603A - Provide systems advocacy servicesProvide systems advocacy servicesSupersededN/A
CHCCS427A - Facilitate adult learning and developmentFacilitate adult learning and developmentSupersededN/A
PSPETHC301B - Uphold the values and principles of public serviceUphold the values and principles of public serviceSupersededN/A
HLTOHS300B - Contribute to OHS processesContribute to OHS processesSupersededN/A
HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander peopleWork effectively with Aboriginal and/or Torres Strait Islander peopleSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 411711 Community Worker 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Social Housing 
Taxonomy - Occupation N/A Community Housing Worker,Property Worker (Social Housing),Community Development Worker for Social Housing,Housing Manager,Aboriginal Housing Worker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411711 Community Worker 02/Feb/2009 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 511 Certificate IV 02/Feb/2009 
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Modification History

Not Applicable


This qualification covers workers who are engaged in delivering social housing services and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness. The qualification is also appropriate for policy workers in the non-government sector.

Workers in the social housing sector may work in any of the following housing services:

  • Aboriginal and/or Torres Strait Islander housing
  • Independent living units
  • Affordable housing
  • Long term community housing
  • Boarding houses and community rooming housing
  • Public housing
  • Crisis housing
  • Support services
  • Homelessness services
  • Supported residential services
  • Housing co-operatives
  • Transitional housing
  • Housing information and referral

Occupational titles  may include:

  • Aboriginal and/or Torres Strait Islander housing worker
  • Aboriginal and/or Torres Strait Islander community development worker
  • Aboriginal and/or Torres Strait Islander tenancy worker
  • Aboriginal and/or Torres Strait Islander manager (small-medium size organisation - reports directly to board of directors)
  • Client service officer
  • Housing worker - intensive tenancy worker
  • Community housing worker
  • Indigenous housing officer
  • Executive officer (small organisation)
  • Outreach support worker
  • Housing manager
  • Program officer
  • Housing manager (reporting to executive officer)
  • Property worker
  • Housing manager (small-medium size organisation - reports directly to board of directors)
  • Senior client services officer - general
  • Housing services officer
  • Supported housing worker
  • Housing support worker
  • Tenancy worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

It is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


15 units are required for award of this qualification including:

  • 10 core units
  • 5 elective units

A wide range of elective units is available, including:

  • Group A elective which is recommended for culturally aware and respectful practice
  • Group B electives which are recommended for Board members
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

CHCCH301B Work effectively in social housing 

CHCCH410A Manage and maintain tenancy agreements and services 

CHCCH427A Work effectively with people experiencing or at risk of homelessness 

CHCCOM403A Use targeted communication skills to build relationships 

CHCCS400B Work within a relevant legal and ethical framework 

CHCCS419B Provide support services to clients 

CHCCS504A Provide services to clients with complex needs 

CHCNET501B Work effectively with other services and networks 

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTOHS300B Contribute to OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A  - elective recommended for culturally aware and respectful practice 

This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Group B electives  - recommended for Board members 

The following electives are recommended for members of Boards and for people involved in managing housing services on a volunteer basis:

One of the following two units :

BSBGOV401A Implement Board member responsibilities 


SRXGOV001B Participate as a member of an effective Board of an organisation 


BSBADM502B Manage meetings 

BSBRSK401A Identify risk and apply risk management processes 

RTD4912A Contribute to association governance 

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Social housing electives 

CHCCH317A Respond to property maintenance enquiries 

CHCCH411A Manage housing application processes 

CHCCH412C Manage housing allocations 

CHCCH413A Manage tenancy rent , charges and rental arrears 

CHCCH414C Manage rental assistance process 

CHCCH416C Manage vacant properties 

CHCCH419B Manage property maintenance implementation 

CHCCH422B Manage a formal service level support agreement 

CHCCH423B Provide advice to tenants and clients 

CHCCH424B Manage leasehold properties 

CHCCH426B Support client participation in the organisation 

CHCCH428A Work effectively within the Australian housing system 

CHCCH522A Undertake outreach work 

Property industry electives 

CPPDSM3014A Undertake property inspection 

CPPDSM4010A Lease property 

CPPDSM4028A Identify and analyse risks and opportunities in the property industry 

CPPDSM4074A Select and appoint contractors in the property industry 

Client services electives 

CHCAOD510A Work effectively with clients with complex alcohol and /or other drugs issues 

CHCCHILD404A Support the rights and safety of children and young people 

CHCCS410A Facilitate client participation in the organisation and its management 

CHCCS416A Assess and provide services for clients with complex needs 

CHCCS422A Respond holistically to client issues and refer appropriately 

CHCCS500A Conduct complex assessment and referral 

CHCCS503A Develop , implement and review services and programs to meet client needs 

CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively 

CHCMH301B Work effectively in mental health 


CHCMH411A Work with people with mental health issues 

HLTCSD306C Respond effectively to difficult or challenging behaviour 

HLTFA301C Apply first aid 

HLTRAH302B Undertake home visits 

Community sector electives 

CHCCS411B Work effectively in the community sector 

CHCGROUP403D Plan and conduct group activities 

CHCNET402A Establish and maintain effective networks 

CHCPOL402B Contribute to policy development 

CHCPOL403B Undertake research activities 

HLTPOP405C Use media to disseminate information 

Advocacy and representation electives 

CHCAD401D Advocate for clients 

CHCAD504A Provide advocacy and representation services 

CHCAD505A Represent clients in court  (Note pre -requisite : CHCLEG411A)

CHCAD506A Represent the organisation in a court or tribunal 

CHCAD603A Provide systems advocacy services 

CHCLEG411A Use relevant legislation in response to client needs 

CHCMED418C Identify the need for alternative dispute resolution 

CHCMED419C Facilitate alternative dispute resolution processes 

Administrative and business electives 

BSBINM201A Process and maintain workplace information 

CHCADMIN403D Undertake administrative work 

CHCADMIN508B Manage limited budgets and financial accountabilities 

CHCCS505A Provide supervision support to community sector workers 

CHCINF407D Meet information needs of the community 

CHCINF505C Meet statutory and organisation information requirements 

CHCORG405D Maintain an effective work environment 

CHCORG406B Supervise work 

CHCPOL402B Contribute to policy development 

CHCQM501B Facilitate an accreditation process 

Work with Aboriginal and /or Torres Strait Islander communities 

BSBATSIC403B Maintain and protect culture 

BSBATSIC510B Conduct a community meeting 

CHCCS421A Undertake community sector work within own community 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Training delivery electives 

CHCCS427A Facilitate adult learning and development 

TAEDEL301A Provide work skill instruction 

TAEDEL401A Plan , organise and deliver group -based learning 

TAEDEL402A Plan , organise and facilitate learning in the workplace 

Community development electives 

CHCCD412B Work within a community development framework 

CHCCD514A Implement community development strategies 

Case management electives 

CHCCM401D Undertake case management 

CHCCM402D Establish and monitor a case plan 

CHCCW301C Operate under a casework framework 

Public sector electives 

PSPETHC301B Uphold the values and principles of public service 

PSPGOV422A Apply government processes 

PSPLEGN301B Comply with legislation in the public sector 

Family violence electives 

CHCDFV301A Recognise and respond appropriately to domestic and family violence 

CHCDFV402C Manage own professional development in responding to domestic and family violence 

CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence 

CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities 

CHCDFV407C Provide domestic and family violence support in non -English speaking background communities 

CHCDFV509C Work with users of violence to effect change 

Child protection electives 

CHCCHILD401A Identify and respond to children and young people at risk 

CHCPROT429A Work collaboratively to maintain a child safe environment 

Financial literacy education electives 

CHCFLE301A Work with clients needing financial literacy education 

CHCFLE302A Educate clients in fundamental financial literacy skills 

CHCFLE303A Educate clients to understand debt and consumer credit 

Settlement work electives 

CHCSW401A Work effectively with forced migrants 

CHCSW402A Undertake bicultural work with forced migrants in Australia 

Alcohol and other drugs work 

CHCAOD402B Work effectively in the alcohol and other drugs sector 

CHCAOD408A Assess needs of clients with alcohol and /or other drugs issues 

CHCCM404A Undertake case management for clients with complex needs 

CHCMH401A Work effectively in mental health settings 

CHCMH402A Apply understanding of mental health issues and recovery processes