Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required for processes involved in managing housing applications |
Application of the Unit
Application |
This unit may be applied in the social housing context of community services work |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Assist client with information and provide relevant brochures/ application form re organisation policy and procedures |
1.1 Provide information to clients on current organisation policies and procedures in relation to entitlements 1.2 Provide assistance to ensure equal access/opportunity to organisation services 1.3 Provide assistance within own work role/ responsibilities 1.4 Provide information on other relevant welfare agencies, if required and refer as appropriate 1.5 Establish client information needs promptly 1.6 Select appropriate form/information and provide to client |
2. Receive and receipt application |
2.1 Accept completed application forms from client/s 2.2 Check application to determine if it has been completed correctly and fully 2.3 Identify and investigate false statements 2.4 If form is incomplete or information incorrect, take steps to obtain missing or correct information 2.5 Receipt application in a manner which is consistent with organisation requirements |
3. Assess application for funding |
3.1 Assess application to determine client's choice of location, dwelling type and special requirements 3.2 Use previous records when assessing current application to determine if client has made a previous application, received assistance or been a tenant on a previous occasion 3.3 Assess household complement to determine correct bedroom entitlement within current guidelines 3.4 Ensure equal access/opportunities to organisation services 3.5 Assess application using current eligibility criteria, determine decision and documented it according to organisation procedure |
4. Manage waiting lists |
4.1 Place client on the appropriate waiting list 4.2 Notify clients of decision |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Current organisation policies may include : |
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Information will be gathered : |
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Information will be delivered in the form of : |
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Unit Sector(s)
Not Applicable