Unit of competency details

Release 

Comments 

Release 1

This Unit first released with BSB07 Business Training Package version 7.0.

Replaces and is equivalent to BSBOHS305B Contribute to OHS issue resolution.

Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare to contribute to the resolution of WHS issues

1.1 Identify relevant parts of WHS Acts, regulations, codes of practice, and workplace policies and procedures that apply to the WHS issue-resolution process

1.2 Identify possible participants  in the WHS issue-resolution process and their legal rights, duties and responsibilities

1.3 Identify, clarify and record WHS issues and communicate and discuss these issues with other participants as appropriate

1.4 Provide support and advice  to workers about issue-resolution tools, techniques and strategies  that can be used to resolve WHS issues

1.5 Make other preparations  as necessary

2. Progress the resolution of WHS issues

2.1 Participate in the issue-resolution process

2.2 Provide support and advice to participants as appropriate according to workplace procedures and processes

2.3 Contact external participants  to help progress issue-resolution processes when appropriate

3. Effectively communicate outcomes of WHS issue-resolution process

3.1 Select the best means to communicate the results  of the issue-resolution process to participants

3.2 Disseminate results of the issue-resolution process to all participants

3.2 Contribute to keeping records of WHS issue-resolution processes  and outcomes

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

• effectively using a range of issue-resolution tools, techniques and strategies
• accurate recordkeeping
• knowledge of relevant commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material.

Context of and specific resources for assessment 

Assessment must ensure access to:

• relevant information on compliance requirements, such as:

• organisational policies, standard operating procedures, procedures and plans
• relevant Acts, regulations, codes of practice, licensing requirements and standards

• relevant internal and external information
• appropriate computer resources needed to identify and rectify breaches in compliance requirements.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• analysis of responses to case studies and scenarios
• assessment of documentation completed when contributing to WHS issue resolution
• demonstration of applying issue-resolution techniques
• direct questioning combined with review of portfolios of evidence and third-party reports of on-the-job performance by the candidate
• oral or written questioning to assess knowledge of types of issue-resolution tools, techniques and strategies
• review of records of WHS issue-resolution processes and outcomes.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

• other BSB07 WHS units.

Possible participants  may include:

• contractors and subcontractors
• duty holders as specified in WHS Acts:

• persons conducting businesses or undertakings (PCBUs) or their officers
• workers
• other persons at a workplace

• health and safety committees
• health and safety representatives
• self
• unions
• WHS entry permit holders
• WHS inspectors
• WHS regulators.

Support and advice  may include:

• accompanying workers when investigations are being conducted by PCBUs or their officers, or external investigators
• engaging the advice of:

• external consultants
• WHS specialists
• health and safety representatives
• unions
• workplace assessors with experience in language or disability issues

• explaining the results of inspections to workers, health and safety committees, and/or health and safety representatives
• holding formal meetings with relevant others
• holding informal discussions with relevant others
• interpreting information about WHS inspections for relevant others
• providing written summaries, letters, emails, minutes and reports on issue resolution, action plans and outcomes.

Issue-resolution tools, techniques and strategies  may include:

• anticipating possible outcomes of issue-resolution meetings
• considering what other parties perceive to be the issues, problems and goals requiring resolution
• contributing to identifying appropriate mediation processes and personnel if required
• establishing wants and needs from the issue-resolution process
• gathering information about the decision-making authority of people involved in the issue-resolution process
• gathering knowledge and conducting research to clearly define the issues, problems and goals of issue-resolution meetings
• recording facts about issues
• tabling proposals and solutions at issue-resolution meetings
• using active listening and responding techniques during issue-resolution meetings
• working out areas of agreement with parties participating in the issue-resolution process.

Other preparations  may include:

• considering the expected response of other parties to proposals
• contributing to the development of an alternative proposal
• contributing to the selection of tactics, tools and approaches to be used in issue resolution
• determining desired outcomes of the issue-resolution process
• determining with whom issues should be raised
• following policy processes
• formulating a proposal to achieve a desired outcome
• gathering information on WHS issues
• preparing the physical environment in which issue-resolution meetings will take place
• reading supporting documentation associated with the WHS issues.

External participants  may include:

• dispute-resolution commissions
• unions
• WHS inspectors
• WHS regulators.

Means to communicate the results  may include:

• giving presentations
• participating in individual and team meetings
• presenting issue-resolution findings to the health and safety committee
• providing written summaries, letters, emails, memos, minutes and reports
• using interpreters and translators.

Records of WHS issue-resolution processes  may include:

• audit and inspection records
• meeting minutes
• risk registers
• written summaries, letters, emails, minutes and reports on issue-resolution action plans.