Modification History
Release |
Comments |
Release 2 |
This version released with BSB Business Services Training Package Version 2.0. Version created to update Pathways |
Release 1 |
This Skill Set first released with BSB Business Services Training Package Version 1.0. |
Description
This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.
Pathways Information
These units of competency provide credit towards a range of qualifications, including:
- BSB20215 Certificate II in Customer Engagement
- BSB30215 Certificate III in Customer Engagement
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
BSBWHS201 Contribute to health and safety of self and others
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE203 Conduct customer engagement
BSBITU101 Operate a personal computer
Target Group
Customer Engagement staff.
Suggested words for Statement of Attainment
These units of competency from the BSB Business Services Training Package meet basic competency requirements for operators in a customer engagement centre.