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Skill set details

BSBSS00002 - Basic Contact Centre Operations Skill Set (Release 3)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to BSBSS00034 - Basic Customer Engagement Skill SetUpdated to meet Standards for Training Package. Title changed to reflect industry practice 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
3 (this release) 18/Dec/2012
(View details for release 2) 28/Nov/2011
(View details for release 1) 10/Mar/2009

Training packages that include this skill set

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Modification History

Release 

Comments 

Release 3 

New release of this Skill Set released with version 7 of BSB07 Business Services Training Package.

Updated unit BSBOHS201A to BSBWHS201A Contribute to health and safety of self and others.

Release 2 

New release of this Skill Set released with version 6 of BSB07 Business Services Training Package.

Updated unit code.

Description

Not applicable.

Pathways Information

These units of competency provide credit towards a range of qualifications, including:

BSB20211 Certificate II in Customer Contact

BSB30211 Certificate III in Customer Contact.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

BSBWHS201A

Contribute to health and safety of self and others

BSBCCO205A

Prepare for work in a customer contact environment

BSBCCO203A

Conduct customer contact

BSBITU101A

Operate a personal computer

Target Group

This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills.

Suggested words for Statement of Attainment

These units of competency from the BSB07 Business Services Training Package meet basic competency requirements for operators in a contact centre.