Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and gather records required

1.1 Identify specific information or search criteria required by user

1.2 Identify range of records likely to contain information required and find out their availability using appropriate finding aids and records systems

1.3 Obtain range of records likely to contain information required by user, and analyse content

1.4 Track records to identify and record any change in location and use, in accordance with business or records system rules and organisational procedures

1.5 Explain to user any obstacles to obtaining specific records within specified time and reach agreement on a timeframe for provision of records

2. Interpret and administer access rules and procedures

2.1 Identify person requesting record/s and confirm access category, in accordance with organisational procedures

2.2 Apply access restriction rules and guidelines to record/s requested to match access category of person requesting record/s

2.3 Inform person requesting record/s of their rights to review the decision where access restriction rules and guidelines prevent access

3. Provide the required information and/or records

3.1 Prepare requested information/records in appropriate formats, and in accordance with organisational procedures and specified timelines

3.2 Mask specific records, or portions thereof, in accordance with access rules and organisational procedures

3.3 Document records retrieved and used to provide information, in accordance with business or records system operation and organisational procedures

3.4 Record new locations provided to user in accordance with system rules and organisational procedures

3.5 Deliver record, or record information, within specified timeframes

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.3, 2.1, 2.2

• Identifies and interprets information from a variety of organisational and regulatory texts to determine required actions

Writing

1.2, 1.4, 1.5, 2.3, 3.1, 3.3, 3.4

• Prepares information for others in required organisational format
• Inputs information to locate records and records details of documents according to organisational requirements

Oral Communication

1.1, 1.5, 2.1, 2.3

• Communicates verbally to gather or provide information using language appropriate to audience

Numeracy

1.2, 1.3, 1.5

• Recognises and interprets numerical information relating to record storage systems, record classification, timeframes and dates

Navigate the world of work

1.4, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4

• Understands and adheres to organisational policies and procedures

Get the work done

1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 3.1, 3.5

• Takes responsibility for planning, organising and implementing tasks required to achieve organisational requirements in a timely fashion
• Takes responsibility for the outcomes of routine decisions related directly to own role
• Uses digital systems and tools to complete routine tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBRKG402 Provide information from and about records

BSBRKG402B Provide information from and about records

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.