Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to assist with the provision of pastoral care services to students of an international education organisation. It focuses on the support needs of international students studying on student visas in Australian institutions, onshore and offshore. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit applies to individuals providing pastoral care services to international students, with some supervision and guidance, in an international education provider context. They will be working in the administration of education programs and projects in one or more international education sectors (schools, English language teaching organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and public or private. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify pastoral care needs of international students |
1.1. Identify potential pastoral care services requirements of student groups and individuals 1.2. Identify organisational risk management strategies in relation to providing pastoral care services 1.3. Review organisational surveys of international student expectations and needs |
2. Provide advice to international students to meet pastoral care needs, within role parameters |
2.1. Identify limitations and parameters of own role in relation to pastoral care specialisations for international students 2.2. Apply cross-cultural communication skills when assisting in a range of student advisory settings 2.3. Refer students to personnel in pastoral care specialisations as applicable 2.4. Communicate information about international student support programs and services to students 2.5. Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements 2.6. Manage student information and records in compliance with privacy and confidentiality standards 2.7. Consult and debrief with work colleagues |
3. Identify compliance with legislative and regulatory requirements, and organisational policies and procedures |
3.1. Identify legislative and regulatory requirements in relation to pastoral care services 3.2. Identify organisational policy and procedures in relation to pastoral care services 3.3. Review compliance with education and training industry standards and codes, in relation to pastoral care services, and report in line with organisational procedures 3.4. Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures |
4. Communicate pastoral care services to clients and stakeholders |
4.1. Identify appropriate external pastoral care services and document their contact and service details 4.2. Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services 4.3. Disseminate information about pastoral care services to international students in appropriate formats 4.4. Communicate information on organisational policies and procedures to clients and stakeholders 4.5. Review and monitor access to information and uptake of pastoral care services by international students 4.6. Identify and propose improvements to communication processes, formats and strategies |
5. Contribute to continuous improvement in pastoral care services |
5.1. Record and maintain student case notes, in line with organisational requirements 5.2. Develop appropriate student support programs 5.3. Review student uptake of pastoral care services 5.4. Conduct student satisfaction surveys and make recommendations 5.5. Identify and propose improvements in relation to access to and provision of pastoral care services |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Student groups and individuals may include: |
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Pastoral care specialisations may include: |
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Student advisory settings may include: |
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Legislative and regulatory requirements may include: |
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External pastoral care services may include: |
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Appropriate formats may include: |
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Student support programs may include: |
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Administration - Educational Administration |
Co-requisite units
Co-requisite units |
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