Unit of competency details

TLIL307C - Conduct induction process (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 18/Jul/2008

Usage recommendation:
Is superseded by and equivalent to TLIL3003A - Conduct induction process06/Mar/2011

Training packages that include this unit


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  25/Nov/2008 
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Modification History

Not applicable.

Unit Descriptor

This unit involves the skills and knowledge required to conduct an induction process to introduce a new employee to a workplace, including outlining the relationship between the employee and the company, establishing and explaining the requirements of position, and completing relevant workplace documentation.

Application of the Unit

Work involves the planning, coordination and conduct of an induction program to prepare workers to enter and participate in the work activities of a workplace. Orientation/induction activities are in accordance with relevant regulatory requirements and operational policies and procedures for the workplace concerned.

Work is performed under some supervision, generally within a team environment.

Work involves the application of basic routine coaching and instruction principles and procedures to conduct an induction program for new workers and trainees commencing employment in the workplace.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria 


Performance Criteria 


Outline the relationship between employee and the company 


Employee is greeted and introduced to key personnel and areas in the workplace


Workplace objectives, operating systems and workplace structures are explained


The relationship between the employee's position and the workplace structure and objectives is identified


Required OH&S, workplace procedures and employment conditions are described


Sources of information and assistance for the employee are identified


Emergency procedures are explained


Establish requirements of position 


Job role, responsibilities and reporting relationships are explained


Immediate work colleagues are introduced


Workplace facilities and layout are shown to the employee and flow of work/materials/goods and functions carried out in the areas are explained


Initial training in relevant OH&S, equipment and work systems is provided in accordance with workplace procedures


Employee rights and responsibilities in terms of equal employment opportunity, sexual harassment and anti-discrimination are explained


Training opportunities are organised for the development of the individuals job role


Workplace expectations of work functions and outputs are clarified


Opportunities for the employee to clarify concerns and ask questions are provided


Complete relevant workplace documentation 


Workplace personnel records are completed in accordance with workplace requirements


Tax declaration and other relevant documentation are checked for compliance with requirements


Employee is requested to provide any additional information needed and notes are taken of any additional actions required


Workplace-specific documentation (if applicable) is submitted to appropriate personnel in accordance with workplace requirements


Requirements of Territory/State/Commonwealth legislation on equal employment opportunity, sexual harassment and anti-discrimination are fulfilled

Required Skills and Knowledge


This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

Workplace induction procedures and documentation requirements

Instructional methods and resources required to conduct an induction program

Conditions of service of employees

Workplace structures and the roles and responsibilities of employees

Site or workplace layout

Emergency procedures and related equipment

Workplace documentation and record keeping procedures and requirements

Customer service standards and procedures

Workplace hazards and related hazard minimisation procedures

Personal protective equipment and instructions for its use

Required skills :

Communicate effectively with others when conducting an induction process for relevant personnel

Read and interpret instructions, procedures, information and signs relevant to the conduct of an induction process for relevant personnel

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of an induction process

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting an induction process for relevant personnel

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when conducting an induction process for employees and contractors in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of an induction process

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use instruction equipment, processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment 

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work will involve:

basic routine induction training in a variety of relevant work contexts

Customers may be:

internal or external

Operations may be conducted:

by day or night

in enclosed spaces

in exposed conditions

in controlled or open environments

Instruction methods may include:



guided site/workplace inspection

provision of program notes and materials

presentation using an overhead slide projector, computer-driven projector or video player/monitor

written and practical assignments and exercises

Hazards may include:

vehicular traffic and pedestrians

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV


Consultative processes may involve:



supervisors/team leaders

workplace personnel



official representatives

union representatives

industrial relations and OH&S specialists

other professional or technical staff

local government authorities

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communication may involve the basic use of a range of communication technology including:


electronic data interchange (EDI)





Personal protective equipment may include:


safety headwear and footwear

sunscreen, sunglasses and safety glasses

two-way radios

high visibility clothing

Information/documentation may include:

workplace induction procedures and related instruction materials

operations manuals

induction/orientation documentation

competency standards and training materials

job specification, site/workplace map and details of organisation structure

conditions of service, relevant legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

relevant codes of practice including the national standards for manual handling and the industry safety code

supplier and/or client instructions

manifests, bar codes, goods and container identification

goods identification numbers and codes

manufacturers specifications

material safety data sheets

relevant Australian standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice, including the Australian standards for manual handling and industry safety codes

dangerous goods and freight regulations and codes

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations

licensing requirements for driving and carrying particular classes of goods

workplace relations legislation

workers compensation legislation

Unit Sector(s)

Not applicable.

Competency Field

L - Resource Management

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