Modification History
Not applicable.
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to understand and use a language for routine communication. It covers speaking and listening skills required to conduct routine tasks and provide simple factual information and instructions.
There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 1+ to 2.
Application of the Unit
This unit applies to all industry contexts and to individuals working at different levels of responsibility. This could include frontline, supervisory or management personnel.
This unit can be used for the assessment of routine oral proficiency in any language other than English. For reporting purposes, recognition is limited to those languages listed below which are of importance to the tourism industry. A specific code has been allocated for each of these languages. Each language must be indicated in brackets after the unit title.
For example: SITXLAN2206 Conduct routine oral communication in a language other than English (French).
SITXLAN2201 |
(Arabic) |
SITXLAN2202 |
(Indonesian) |
SITXLAN2203 |
(Cantonese) |
SITXLAN2204 |
(Dutch) |
SITXLAN2205 |
(Finnish) |
SITXLAN2206 |
(French) |
SITXLAN2207 |
(German) |
SITXLAN2208 |
(Greek) |
SITXLAN2209 |
(Hindi) |
SITXLAN2210 |
(Hungarian) |
SITXLAN2211 |
(Italian) |
SITXLAN2212 |
(Japanese) |
SITXLAN2213 |
(Korean) |
SITXLAN2214 |
(Malay) |
SITXLAN2215 |
(Mandarin) |
SITXLAN2216 |
(Polish) |
SITXLAN2217 |
(Portuguese) |
SITXLAN2218 |
(Russian) |
SITXLAN2219 |
(Serbian) |
SITXLAN2220 |
(Spanish) |
SITXLAN2221 |
(Swedish) |
SITXLAN2222 |
(Swiss German) |
SITXLAN2223 |
(Taiwanese) |
SITXLAN2224 |
(Thai) |
SITXLAN2225 |
(Turkish) |
SITXLAN2226 |
(Croatian) |
SITXLAN2227 |
(Bosnian) |
SITXLAN2228 |
(Australian Indigenous languages) |
SITXLAN2229 |
(AUSLAN) |
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Conduct routine transactions in a language other than English. |
1.1 Identify language needed to conduct routine communications and make introductions. 1.2 Understand and use appropriate courtesy expressions . 1.3 Understand and use key words, phrases, gestures and sentences. 1.4 Provide simple advice on workplace events and topical and familiar matters . 1.5 Provide simple explanations of problems and their causes, and offer apologies as required. 1.6 Use simple terms to seek clarification from others when required. 1.7 Support communication with reference to workplace materials and visual information . 1.8 Identify need for and seek assistance from others with appropriate language skills. |
2. Give simple directions and instructions. |
2.1 Provide clear, succinct and simple directions and instructions using appropriate pace and correct sequence. 2.2 Support communication with use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Routine communications may include: |
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Courtesy expressions may include: |
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Topical and familiar matters may include: |
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Workplace materials and visual information may include: |
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Simple directions and instructions may relate to: |
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Unit Sector(s)
Cross-Sector
Competency Field
Languages other than English