Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
N Replaces and but is not equivalent to SITTTSL013B Construct normal international airfares. Changes to Elements and Performance Criteria to better describe the tasks involved and to Required Knowledge for clarity of requirements. International Air Transport Association (IATA) references amended for accuracy. Requirements for checks when calculating airfares updated. Any ‘must’ statements in Range moved to Required Knowledge and Critical aspects for assessment. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares according to International Air Transport Association (IATA ) regulations.
Application of the Unit
This unit applies to tourism industry organisations that sell international airfares; mainly retail travel agencies, tour wholesalers, airlines and consolidators.
The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants and managers, corporate consultants, ticketing consultants, airline and consolidator ticketing officers, reservations and operations consultants.
Licensing/Regulatory Information
Organisations that sell air tickets must meet the requirements of the relevant state or territory Department or Office of Fair Trading to hold a travel agent’s licence. In some states and territories managers are required to achieve certification in this unit through a registered training organisation.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Interpret international airfare information. |
1.1 Identify and access sources of fare information . 1.2 Interpret information on international flights , fares , fare rules and conditions applicable to specific fares. |
2. Create air itineraries and calculate international airfares. |
2.1 Configure air itineraries for direct and connecting international flights. 2.2 Accurately calculate and check international fares according to IATA regulations. 2.3 Calculate sector fares and those with intermediate points. 2.4 Calculate concession fares . 2.5 Calculate taxes and fees . 2.6 Create the optimum airfare that meets customer needs. 2.7 Check the airfare calculations for accuracy and compliance with applicable conditions. |
3. Construct fares incorporating add ons. |
3.1 Correctly interpret add on tables. 3.2 Calculate through fares, incorporating add ons according to IATA regulations. |
4. Document and maintain records of calculations. |
4.1 Record full details of the calculated airfare. 4.2 Minimise use of printed materials and maximise electronic record keeping to reduce waste. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
|
Required knowledge |
|
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
|
Overview of assessment |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
|
Context of and specific resources for assessment |
Assessment must ensure use of:
|
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
|
Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
|
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
|
Sources of fare information may include: |
|
Information on international flights, fares, rules fare rules includes: |
|
Conditions include: |
|
To calculate and check involves: |
|
Concession fares may include those for: |
|
Taxes may include: |
|
Fees may include: |
|
Unit Sector(s)
Tourism
Competency Field
Tourism Sales and Operations