Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
N Replaces but is not equivalent to SITTTSL012B Construct domestic airfares. Title changed to better reflect the intent and content of the unit . Significant changes to Elements, Performance Criteria and Required Knowledge to refocus the unit from calculating airfares to quoting on set fares. Unit now better describes current industry practice. International Air Transport Association (IATA) references amended for accuracy. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.
Application of the Unit
This unit applies to tourism industry organisations that sell domestic airfares; mainly retail travel agencies, tour wholesalers and consolidators.
The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants and managers, corporate consultants, ticketing consultants, consolidator ticketing officers, reservations and operations consultants.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Interpret domestic airfare information. |
1.1 Identify and access sources of fare information . 1.2 Interpret information on domestic flights , fares and conditions applicable to specific fares. |
2. Create domestic flight itineraries and source airfares. |
2.1 Identify domestic flight options to meet customer needs. 2.2 Create itineraries and source airfares for direct and connecting domestic flights. 2.3 Source costs for promotional and sector fares. 2.4 Identify costs of concession fares . 2.5 Calculate taxes and fees and surcharges . 2.6 Check calculations for accuracy. 2.7 Compare domestic airfares and quote optimum airfare that meets customer needs. |
3. Document and maintain records of calculations. |
3.1 Record full details of the calculated airfare. 3.2 Minimise use of printed materials and maximise electronic record keeping to reduce waste. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Sources of fare information may include: |
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Information on domestic flights , fares includes: |
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Conditions may include: |
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Con cession fares may include those for: |
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Taxes may include: |
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Fees and surcharges may include: |
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Unit Sector(s)
Tourism
Competency Field
Tourism Sales and Operations