Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.2 |
Correction to mapping to show equivalence. |
1.0 |
E Replaces and is equivalent to SITHGAM005A Develop and manage gaming activities. Title simplified. Minor adjustments to expression of content to streamline and improve unit. Three prerequisite units removed. SITHGAM201 Provide responsible gambling services added as a prerequisite. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage various aspects of gaming, including development of new activities, venue design, promotion, security and compliance.
Application of the Unit
This unit applies to all gaming venues with gaming machines, Totalisator Agency Board (TAB) or Keno services, and to gaming managers who operate independently and with significant operational management responsibilities. The unit does not cover the development and management of table games.
Licensing/Regulatory Information
In many States and Territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM201 Provide responsible gambling services.
Pre-Requisites
This unit must be assessed after the following prerequisite unit: |
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SITHGAM201 |
Provide responsible gambling services |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Develop gaming activities. |
1.1 Research gaming requirements based on customer preferences, budget, location and organisational objectives. 1.2 Identify and research information on potential gaming activities and products. 1.3 Select gaming products suited to the venue and purpose. 1.4 Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements. 1.5 Investigate computer applications for gaming and set up and implement appropriate systems and records. 1.6 Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place. 1.7 Establish resource requirements, including staffing, furniture , equipment and fittings , and training. |
2. Develop and maintain a gaming venue. |
2.1 Design a plan for the gaming floor according to venue capability. 2.2 Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations . 2.3 Analyse appropriate systems where required. 2.4 Plan pre installation, including staffing and training, and location and operation of equipment and service design. 2.5 Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements. 2.6 Procure and install furniture, equipment and fittings. 2.7 Monitor gaming location for effective operation and modify as required. |
3. Monitor gaming activities. |
3.1 Summarise and analyse gaming data and prepare recommendations. 3.2 Develop reports on gaming activities and submit to appropriate personnel. 3.3 Analyse gaming operations problems and develop strategies for enhanced performance. 3.4 Match data against key performance indicators and benchmarks. |
4. Develop promotional activities for gaming. |
4.1 Conduct research to determine suitable promotional activities . 4.2 Formulate promotional activities based business and customer needs . 4.3 Develop action plans and evaluation mechanisms for promotional activities. |
5. Organise and monitor security for gaming location. |
5.1 Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions. 5.2 Ensure that appropriate security personnel are employed and trained. |
6. Ensure business compliance. |
6.1 Identify and meet legal obligations for gaming activities. 6.2 Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Gaming activities may include: |
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Systems may include: |
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Furniture , equipment and fittings may include: |
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Key considerations includes: |
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Promotional activities may include: |
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Business and customer needs includes: |
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Security policies and procedures relevant to gaming activities may include: |
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Information and signage on gaming activities to be provided may include: |
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Unit Sector(s)
Hospitality
Competency Field
Gaming