Unit of competency
Modification History
Release 1. This is the first release of this unit of competency in the PUA Public Safety Training Package. |
Application
This unit of competency involves the skills and knowledge required to set up and operate an emergency recovery centre to provide comprehensive recovery services. It includes establishing a recovery centre; managing human resources and physical resources; coordinating information flow, recovery services, transition to mainstream services and managing the closure of a recovery centre. The mix of recovery and/or outreach services provided may change throughout the life of a centre to reflect a changing emphasis from short term relief to long term recovery. This may involve management of centre infrastructure; promotion of the centre; management of paid and volunteer staff in a stressful environment; administration, information and financial management and the coordination of service providers. The unit applies to personnel with responsibility for the management of a recovery centre. No licensing, legislative or certification requirements apply to this unit at the time of publication. |
Pre-requisite Unit
Not applicable. |
Competency Field
Emergency Management |
Unit Sector
Not applicable |
Elements and Performance Criteria
ELEMENTS |
PERFORMANCE CRITERIA |
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Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Establish recovery centre |
1.1 |
Emergency recovery plans and arrangements, manuals and contact lists are located and implemented |
1.2 |
Recovery centre useability and convenience are assessed given the likely scale of the emergency and impacts |
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1.3 |
Recovery centre initial resource needs are assessed and suppliers are selected, in accordance with organisational procedures |
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1.4 |
Financial matters, administrative procedures and task delegations are clarified and applied |
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1.5 |
Utilities and communications are connected and equipment or materials are acquired, in accordance with organisational procedures |
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1.6 |
Links with existing and emerging stakeholders are established to determine level of involvement with recovery centre |
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1.7 |
Regular communication with recovery committee manager is established, in accordance with organisational procedures |
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1.8 |
Centre layout is designed or organised to optimise efficiency, privacy, security and Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) guidelines, in accordance with organisational procedures |
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2 |
Manage human resources sustainably |
2.1 |
Capacity or capability of available personnel is assessed and roles and responsibilities are assigned |
2.2 |
Regular operational briefings are provided to update staff, in accordance with organisational procedures |
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2.3 |
Screening, inducting and integrating new staff is established, in accordance with organisational procedures |
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2.4 |
Strategies to ensure wellbeing of all staff are implemented, in accordance with organisational policies and procedures |
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2.5 |
Staffing contingency plans and rosters are adjusted to meet changing needs and circumstances |
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3 |
Manage physical resources |
3.1 |
An accurate recovery centre assets register is established and maintained |
3.2 |
Centre maintenance is organised regularly, in accordance with organisational procedures |
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3.3 |
Records of consumables and equipment used are maintained, in accordance with organisational procedures |
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3.4 |
Expenditure is tracked and administered, in accordance with financial organisational procedures |
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3.5 |
Risks are assessed regularly and contingency plans developed for expansion and back up of resources |
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4 |
Coordinate information flow and recovery services |
4.1 |
Stakeholders are identified and a communication plan is developed, in accordance with organisational procedures |
4.2 |
Community is provided with accurate and timely service delivery information |
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4.3 |
Client satisfaction is monitored to ensure inquiries are handled, in accordance with organisational procedures |
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4.4 |
Accurate client files are maintained using an integrated electronic database |
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4.5 |
Key decisions, rationale and service activity levels are recorded to enable reporting and evaluation |
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4.6 |
Information is reported to stakeholders, in accordance with organisational procedures |
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4.7 |
Strategy for the management of media and very important person visits is developed and implemented |
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5 |
Manage recovery centre closure and transition to mainstream services |
5.1 |
Transition of emergency centre arrangements are negotiated and publicised to the community to ensure continuity of services |
5.2 |
Capacity of mainstream services to meet ongoing recovery needs is promoted, in accordance with media strategy |
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5.3 |
Files and information records are checked and rectified, as required |
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5.4 |
Arrangements for the transportation and secure storage of files and information records are made, in accordance with organisational procedures |
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5.5 |
Statistical and financial summaries of recovery services delivered are prepared |
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5.6 |
An audit of equipment and materials is undertaken against the recovery centre assets register, damages and losses are reported and resources are released or returned to providers |
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5.7 |
Recovery centre is restored before handover to owner |
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5.8 |
Operational debriefing is held with recovery centre personnel to evaluate the centre's operation, service delivery and to identify ongoing service delivery needs |
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5.9 |
Arrangements are made to ensure the smooth transition of staff to normal duties |
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5.10 |
Audit and reporting requirements are completed to assist in future recovery planning |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |
Range of Conditions
Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide. |
Unit Mapping Information
This unit replaces and is equivalent to PUAEMR015A Establish and manage a recovery centre. |
Links
PUA Training Package Companion Volume Implementation Guide is found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=3eca5672-6d5a-410b-8942-810d0ba05bbf