Unit of competency details

Unit Descriptor 

This unit covers the competency required to plan and deliver chaplaincy services that are prepared for war and adapted for peace.

This competency includes the requirement to review the delivery of chaplaincy services to improve the services being provided.

This competency is required by all Defence chaplains.

Application of the Unit 

The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Prerequisite Unit /s 

Nil

Employability Skills 

This unit contains employability skills.

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

ELEMENT

PERFORMANCE CRITERIA

1. Plan the delivery of chaplaincy services 

1.1 Planning  requirements for chaplaincy services  are identified from organisation processes

1.2 Planning tools and methodologies  are identified and applied throughout the planning process

1.3 All relevant planning factors and other data required are identified, selected and obtained in accordance with organisation procedures

1.4 Plans are developed, confirmed with relevant personnel and documented

1.5 Plans are tested for accuracy and relevance and agreed with appropriate personnel in accordance with organisation procedures

2. Deliver chaplaincy services 

2.1 Actions resulting from the plans are initiated in accordance with organisation procedures and policies

2.2 Plans are implemented , monitored and amended to address changing circumstances in accordance with organisation requirements  and procedures

2.3 Information on the delivery  of chaplaincy services is forwarded to appropriate personnel in accordance with organisation procedures and policy

3. Review the delivery of chaplaincy services 

3.1 Review procedures  are developed and implemented in accordance with organisation standards and guidelines

3.2 Review is undertaken against specified criteria

3.3 Organisation requirements for the chaplaincy service are incorporated in the review procedures

3.4 Review outcomes are incorporated in current and future plans

REQUIRED SKILLS AND KNOWLEDGE 

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

• meet denominational or multi-faith requirements
• communication skills include the capacity to:
• gather information from a variety of sources and using range of media
• analyse complex personal and organisational issues
• take part in and facilitate interpersonal exchanges with groups and individuals, selecting language style suitable to audience and context for the purpose of establishing, maintaining and developing relationships, exploring issues and or problem solving
• actively listen, summarise and clarify ideas
• provide positive and empathetic feedback
• measure performance against established criteria
• prepare written plans, advice, reports and services using appropriate electronic media
• retain professionalism under duress
• encourage members of the congregation

Required Knowledge 

• world religions and associated religious beliefs and practices
• denominational doctrines, worship and practices
• planning processes
• review processes
• relevant organisational processes
• administrative procedures
• operational procedures
• relevant organisational requirements
• sources for relevant background information
• code of behaviour
• organisation guidelines and standards for privacy, confidentiality, defamation, duty of care
• professional codes of practice
• ethical standards and the nature of ethics and ethical values
• fundamental ethical principles such as justice, respect for persons and responsible care
• defence and individual service codes of ethics
• range of operational situations
• verbal and non-verbal communication techniques including body language, language style, active listening, questioning

EVIDENCE GUIDE 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Assessment must confirm the ability to conduct research that identifies topical issues that may impact on members of the organisation and to address the needs of the congregation in planning the chaplaincy service.

Assessment must also confirm the ability to deliver a coherent service and to identify with the congregation while delivering the chaplaincy service.

Consistency in performance 

Competency should be demonstrated delivering a range of actual or simulated chaplaincy services over time.

Context of and specific resources for assessment 

Context of assessment 

Competency should be assessed in an actual or simulated environment by observing the chaplain deliver a range of services. Targeted questioning to assess underpinning knowledge should support practical assessments.

Specific resources for assessment 

There are no special resource requirements for this unit.

Guidance information for assessment 

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

RANGE STATEMENT 

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Planning may include 

Liaison with peers and organisation members

Attendance at conferences

Seeking formal and informal feedback from clients

Researching information via the web, newspapers, organisation publications

Chaplaincy services may include 

Services of worship

Pastoral care

And may be constrained by:

Celebrations and commemorations

Organisational requirements

Resource limitations

Chaplain roles

Legislation, codes and standards relevant to the workplace

Denominational or multi-faith requirements

Organisation may include 

Australian Defence Force

Police forces

Fire services

Emergency services

Planning tools and methodologies may include 

Instructions

Operational orders

Software programs

Intuition, experience and knowledge

Anecdotal evidence

Consultations and liaison

Implementation of plans may require 

Liaison

Attendance at conferences

Seeking formal and informal feedback from clients

Rehearsals

Organisation requirements may include 

Legislation

Policies

Procedures

Practices

Standards

Conventions

Goals, objectives, plans, systems and processes

Access, equity and diversity principles and practices

Quality and continuous improvement processes and standards

Performance plans

Defined resource parameters

Delivery of chaplaincy services may be 

In workplaces

In support of operations

In the training environment

Review procedures may include 

Liaison

Attendance at conferences

Seeking formal and informal feedback from clients

Co-requisite Unit /s 

Nil