Modification History
PSPMNGT612A Release 2: Layout adjusted. No changes to content.
PSPMNGT612A Release 1: Primary release.
Unit Descriptor
This unit covers review and improvement of business performance using a range of methods. It includes undertaking management audits, reviewing governance arrangements and benchmarking organisational performance.
In practice, reviewing and improving business performance may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government systems, managing change, managing diversity, etc.
This is a new unit of competency, added to the Management Competency field of the Training Package in 2004.
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Undertake management audit |
1.1 Scope and objectives of the management audit are determined in consultation with key stakeholders . 1.2 Methodology, instruments , and baseline data (to be used for comparison) are determined. 1.3 Expert advice and assistance are arranged as required. 1.4 Management data is gathered, collated and circulated to stakeholders for comment in accordance with determined scope and methodology. 1.5 Results are analysed, strengths identified and recommendations formulated to improve management performance . 1.6 A management audit report is prepared and presented in accordance with organisational requirements. |
2 . Review governance arrangements |
2.1 Legislation, policies, standards and guidelines impacting on public sector governance are identified and key requirements are extracted. 2.2 The organisation's governance framework is analysed to identify parameters and compare them to legislative and organisational requirements. 2.3 Data is analysed to evaluate the organisation's deployment of its governance framework. 2.4 Analysis is conducted of previous reviews, audits or self-assessments to see how the organisation has measured and analysed the effectiveness of the governance framework and how/whether the organisation has learnt from the experience. 2.5 The effectiveness and compliance of the governance framework is determined, shortcomings are identified and recommendations formulated to incorporate learning from previous reviews and improve processes and practices where required. 2.6 Recommendations are discussed with management and staff, feedback is incorporated and a report is prepared and presented in accordance with organisational requirements. |
3 . Benchmark organisational performance |
3.1 A benchmarking model is designed in accordance with the organisation's core business, functions and desired objectives/outcomes. 3.2 Research is conducted to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation. 3.3 A process is established and managed to conduct the benchmarking exercise. 3.4 Networking and consultation are undertaken with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance. 3.5 Data is gathered and analysed against benchmarks, and results are discussed with staff and management and presented in accordance with organisational requirements. 3.6 Benchmarking report is written to meet audience needs and contains recommendations for improvement and an implementation model that meets organisational requirements. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT604B Manage change PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPMNGT610A Manage public sector financial resources PSPMNGT611A Manage evaluations |
Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
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Scope may include: |
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Management audit is: |
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Stakeholders may include: |
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Methodology and instruments may include: |
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Baseline data may be: |
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Improved performance may: be achieved through |
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Management audit report may include: |
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Legislation, policies, standards, and guidelines may include: |
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Governance framework may include: |
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Parameters may include: |
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Deployment of governance framework may include: |
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Benchmarking model may include: |
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Research may include: |
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Benchmarks may include: |
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Key result areas may include: |
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Unit Sector(s)
Not applicable.
Competency field
Management.