Modification History
Release |
TP Version |
Comments |
3 |
PSP12V1 |
Unit descriptor edited. |
2 |
PSP04V4.2 |
Layout adjusted. No changes to content. |
1 |
PSP04V4.1 |
Primary release. |
Unit Descriptor
This unit covers detection and investigation of incorrect payments and debts and strategies to deal with them. It includes preventing or minimising debt, investigating payments and debts and negotiating repayments.
In practice, dealing with incorrect payments and debts may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, using government processes, working with diversity, gathering and analysing information, etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Prevent or minimise debt |
1.1 Systems and procedures are implemented to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation. 1.2 Sources of incorrect payments or causes of debt are investigated and processes or procedures reviewed. 1.3 Risks and penalties associated with fraud and default are communicated to the team and service recipients to deter overpayments. |
2 . Investigate payments and debts |
2.1 Incorrect payments and recoverable debts are identified promptly and corrective actions are recorded. 2.2 Legislation is researched to guarantee its correct application to outstanding debts. 2.3 Service delivery records are reviewed to identify under- and over-payments. |
3 . Instigate recovery action |
3.1 Personal details and relevant information about recipients' circumstances and environment are confirmed, within established guidelines. 3.2 Repayment strategies are negotiated that are mutually acceptable and meet legislative and policy requirements. 3.3 Repayments are monitored to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance to ensure a satisfactory outcome. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Knowledge requirements Look for evidence that confirms knowledge and understanding of:
|
Skill requirements Look for evidence that confirms skills in:
|
Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
|
Units to be assessed together |
|
Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
|
Resources required to carry out assessment |
These resources include:
|
Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
|
For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
|
Legislation may include: |
|
Unit Sector(s)
Not applicable.
Competency field
Government Service Delivery.