Unit of competency
Modification History
Supersedes and is equivalent to PSPGEN056 Facilitate change.
Application
This unit describes the performance outcomes, skills and knowledge required to facilitate workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes structural and functional changes.
This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit work independently, performing complex tasks in a range of familiar and unfamiliar contexts.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
General
Elements and Performance Criteria
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ELEMENTS |
PERFORMANCE CRITERIA |
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Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1. Plan for the introduction of change. |
1.1. Research for the introduction of change to consider the broader context of the organisation and emerging and future trends in the public sector. 1.2. Develop own knowledge and understanding through consultation. 1.3. Recognise the interconnectedness of people, systems and structures and consider during planning for change. 1.4. Make plans in consultation with stakeholders. 1.5. Communicate the organisation’s rationale for change. 1.6. Anticipate and facilitate information needs of all stakeholders as part of change management. |
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2. Deal with emerging challenges and opportunities. |
2.1. Develop and implement strategies to engage stakeholders in the change process. 2.2. Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change. 2.3. Identify, monitor and address risk factors affecting change in accordance with the organisational risk management plan. 2.4. Interpret individual responses to change and provide support mechanisms to address specific needs. 2.5. Identify and share learning from the implementation of change. |
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3. Handle ambiguity in the change process. |
3.1. Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process. 3.2. Develop and implement strategies to assist others to cope with apparent ambiguities. 3.3. Identify, evaluate and negotiate recommendations for improving techniques to manage change. |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Unit Mapping Information
Supersedes and is equivalent to PSPGEN056 Facilitate change.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623
