Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit covers the ability to provide an effective registry and information service to court clients according to the court's business plan. It includes advising on court practice and procedures, processing incoming registry work, and handling documents (and exhibits) lodged. In practice, provision of a court registry and information service may overlap with other generalist or specialist public sector work activities, such as acting ethically, working with diversity, complying with legislation, applying government processes, and gathering and analysing information. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
The task of providing a registry may be performed for commonwealth, state and territory courts and will be undertaken by authorised court officials in accordance with prescribed legislative and organisational requirements, policy and procedures. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Communicate court practice and procedures . |
1.1. Information , options and advice are provided on legislation requirements and organisational policy and procedures. 1.2. Questions raised are responded to in line with client diversity and needs according to client service practice and standards . 1.3. Problems raised by clients are solved, options are formulated, and/or referrals provided in accordance with delegated authority. 1.4. Complex operational queries are referred and assistance is obtained when necessary according to organisational policy and procedures. 1.5. Information services are optimised through effective use of technical resources and computerised information systems . |
2. Process incoming registry work . |
2.1. Incoming applications and other materials are processed in accordance with legislative requirements, practice and procedures. 2.2. Files are transferred using appropriate technical resources in accordance with listings and registry requirements. 2.3. Fees are assessed, processed and receipted according to organisational policy and procedures on public monies. |
3. Handle lodged documents . |
3.1. Documents for lodgement are processed according to organisational policy and procedures. 3.2. Information is entered into the file management system within timeframes set out in legislation and organisational policy and procedures. 3.3. Documents are received and recorded in accordance with legislative requirements, policy and procedures. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Assessment must confirm the ability to:
Consistency in performance Competency should be demonstrated by providing court registry and information services on a range of occasions, over time. |
Context of and specific resources for assessment |
Assessment must comply with:
Access may be required to:
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Guidance information for assessment |
The following assessment methods are suggested:
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Information and options may: |
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Advice : |
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Questions may include: |
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Client service practice and standards may include: |
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Referrals may be to: |
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Technical resources may include: |
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Computerised information systems may include: |
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Transferred may include between: |
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Documents may include: |
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Lodgement may include: |
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Courts |
Co-requisite units
Co-requisite units |