Modification History
Not applicable.
Description
Qualification Descriptor
This generalist qualification covers the competencies required for working without supervision in the public sector and is particularly suited to those working in an environment requiring multi-skilled personnel and/or in small or regionally based organisations. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where a free choice of electives is possible in the qualification packaging rules, electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual. Please note that if all electives are chosen from a group of elective units, a specialist qualification may result.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS |
FACETS ADDRESSED : Industry /enterprise requirements for this qualification include the following facets : |
Communication |
Qualifications at this level require the use of advanced communication strategies for interacting with internal and external clients, colleagues and managers. This has the following performance outcomes:
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Teamwork |
Qualifications at this level require the development and maintenance of effective workplace relationships and networks. This requires the following performance outcomes:
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Problem solving |
Qualifications at this level cover the development, implementation and review of client services and the skills to address complex workplace and public issues in the context of government services, including monitoring problems in implementing work plans and propose solutions within area of responsibility. This requires the following workplace performance outcomes:
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Initiative and enterprise |
Qualifications at this level cover the skills required to implement a change process and includes understanding the reasons for change and initiating specific changes related to the work unit, suggesting options and opportunities for change, encouraging commitment to workplace change, monitoring and evaluating change and dealing with ambiguity in the change process. This requires the following performance outcomes:
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Planning and organising |
Qualifications at this level cover the development and implementation of work unit plans at both the work unit and individual level to achieve results through planning. It includes participating in the planning activities of the work unit, preparing individual work plans, and implementing and evaluating work plans. This requires the following performance outcomes:
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Self management |
Qualifications at this level require autonomous management of work roles, duties and responsibilities within the limitations of job descriptions, level of authority and delegations and departmental policies and procedures. This requires the following performance outcomes:
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Learning |
Qualifications at this level cover the skills required to provide mentoring, coaching and performance review for others as well as personal career and skills development. This requires the following performance outcomes:
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Technology |
Qualifications at this level cover the technology skills required for general government workplaces and services. This requires the following performance outcomes:
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Packaging Rules
Packaging Rules |
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This qualification requires fifteen units of competency consisting of:
Choose eight elective units from the list below including;
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Core Units |
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PSPETHC401A |
Uphold and support the values and principles of public service |
PSPGOV402B |
Deliver and monitor service to clients |
PSPGOV408A |
Value diversity |
PSPGOV412A |
Use advanced workplace communication strategies |
PSPGOV422A |
Apply government processes |
PSPLEGN401A |
Encourage compliance with legislation in the public sector |
PSPPOL404A |
Support policy implementation |
Group A Elective Units |
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PSPOHS301A |
Contribute to workplace safety |
PSPOHS401B |
Implement workplace safety procedures and programs |
Group B Elective Units |
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PSPGOV403B |
Use resources to achieve work unit goals |
PSPGOV404B |
Develop and implement work unit plans |
PSPGOV405B |
Provide input to change processes |
PSPGOV406B |
Gather and analyse information |
PSPGOV407B |
Provide a quotation |
PSPGOV409A |
Provide support to Parliament |
PSPGOV410A |
Undertake career planning |
PSPGOV411A |
Deal with conflict |
PSPGOV413A |
Compose complex workplace documents |
PSPGOV414A |
Provide workplace mentoring |
PSPGOV415A |
Provide workplace coaching |
PSPGOV416A |
Monitor performance and provide feedback |
PSPGOV417A |
Identify and treat risks |
PSPGOV418A |
Develop internal and external networks |
PSPGOV419A |
Work with interpreters |
PSPGOV420A |
Use translation services |
PSPGOV421A |
Exercise delegations |
PSPPOL402A |
Assist with specialist policy development |
PSPPOL403A |
Give and receive policy information |
PSPPOL405A |
Implement e-correspondence policies |
PSPPROC406B |
Procure goods and services |
PSPSCI401A |
Provide scientific technical support |
PSPSCI402A |
Promote innovation and change through extension |
PSPSCI403A |
Organise and undertake scientific/technological research |
BSBCMM401A |
Make a presentation |
BSBEBU401A |
Review and maintain a website |
BSBITU203A |
Communicate electronically |
BSBMKG401B |
Profile the market |
BSBMKG402B |
Analyse consumer behaviour for specific markets |
BSBMKG507A |
Interpret market trends and developments |
BSBMKG514A |
Implement and monitor marketing activities |
BSBREL402A |
Build client relationships and business networks |
BSBRKG401B |
Review the status of a record |
BSBRKG404A |
Monitor and maintain records in an online environment |
CHCCD401D |
Support community participation |
CHCCD402A |
Develop and provide community education projects |
CHCCD404D |
Develop and implement community programs |
CHCCD413D |
Work within specific communities |
CHCMED414A |
Facilitate mediation processes |
CHCMED415A |
Facilitate interaction between parties in mediation |
CHCMED416B |
Consolidate and conclude the mediation process |
CHCMED419C |
Facilitate alternative dispute resolution processes |
CHCORG525C |
Recruit and coordinate volunteers |
PUAWER005B |
Operate as part of an emergency control organisation |
PUAWER009B |
Participate as a member of a workplace emergency initial response team |
Employability Skills and facets relevant to this qualification