Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit covers the skills and knowledge required to lead and promote effective communication in the workplace. It includes the skills and knowledge required for effective written and verbal communication. |
Application of the Unit
Application of the unit |
This unit is applicable to supervisors, technical experts or managers in meat establishments in the meat retail, smallgoods, meat processing and food service sectors producing meat and meat products for domestic and export markets. |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Engage in complex verbal communication |
1.1. Group processes are facilitated and monitored to support group objectives. 1.2. One-to-one interaction with team members is provided to achieve effective support. 1.3. Work instructions are explained to others. 1.4. Work requirements and expectations are negotiated with others. 1.5. Negotiation skills are used as appropriate. 1.6. Conflict resolution techniques are used as appropriate. 1.7. Problem -solving and decision making techniques are used as appropriate. |
2. Read complex text |
2.1. Written information is read, analysed and used to assist in overseeing workplace performance. 2.2. Technical information from written source is used to examine and introduce new procedures and approaches to improve workplace performance. |
3. Prepare written information for a range of audiences and applications |
3.1. Routine and specialist reports are consolidated and summarised to convey key points. 3.2. Procedures and instructions related to existing and new functions and tasks are written for others to follow and implement. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
Ability to:
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Required knowledge |
Knowledge of:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time. These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence. Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence. All assessment must be conducted against Australian meat industry standards and regulations. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Competency needs to be demonstrated while exercising suitable levels of authority in the workplace. |
Context of and specific resources for assessment |
Assessment must include demonstration of competency in the workplace under normal working conditions. |
Method of assessment |
Recommended methods of assessment include:
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role. |
Guidance information for assessment |
A current list of resources for this unit of competency is available from MINTRAC www .mintrac .com .au or telephone 1800 817 462. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Groups may be: |
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Negotiations may involve: |
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Problem -solving may include: |
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Written information may include: |
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Audiences for information may include: |
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Communication may be: |
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OH &S requirements may include: |
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Regulatory requirements may include: |
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Workplace requirements may include: |
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Technology may include: |
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Unit Sector(s)
Unit sector |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |