Unit of competency
Modification History
Release 1. Unit code changed. Application changed. Performance Criteria changed. Foundation Skills populated. Assessment Requirements changed. Workplace outcome has changed. Supersedes and is not equivalent to MSS403053 Map an operational process.
Application
This unit describes the skills and knowledge required to identify and visually document the sequence and interactions of steps and other aspects of a process that delivers a specified and measurable result, such as a product, deliverable or service.
This unit applies to an individual who is required to identify and document a process within their own work; it also applies to someone who has been given the responsibility to guide a formal or ad hoc team to identify and document a process.
This unit applies to any organisation that is implementing improvements to its processes or more formal competitive systems and practices.
No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Competency Field
Competitive systems and practices
Elements and Performance Criteria
|
Elements |
Performance Criteria |
|
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
|
1. Define scope of the process map |
1.1 Identify purpose for process mapping 1.2 Define boundaries of process to be mapped 1.3 Identify process stakeholders to participate in mapping 1.4 Identify aspects to be mapped 1.5 Select process mapping technique to suit purpose 1.6 Identify sources of information to populate and validate process map |
|
2. Map the process |
2.1 Liaise with process stakeholders to discuss and identify steps in process 2.2 Review information gained about process steps to rank them into critical, important and optional steps 2.3 Document agreed process steps using selected process mapping technique 2.4 Document aspects being mapped using selected process mapping technique and show how they relate to steps 2.5 Validate steps and techniques with internal or external sources of information |
|
3. Apply the map |
3.1 Analyse process map to ensure that it is fit for its intended purpose 3.2 Identify further changes needed to process map resulting from analysis 3.3 Validate changes and finalise process map |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
- Reading skills to interpret workplace documentation
- Writing skills to document process map
- Oral communication skills to confirm purpose of mapping, discuss process steps and validate map
- Numeracy skills to document any quantifiables being mapped.
Other foundation skills essential to performance are explicit in the performance criteria of this unit.
Unit Mapping Information
No equivalent unit.
Links
Companion Volume Implementation Guides are available from VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5b04f318-804f-4dc0-9463-c3fb9a3fe998
