Unit of competency details

This unit of competency is part of the Aeroskills Advanced Diploma training pathways. It covers the promotion and initiation of change within the aviation maintenance environment while observing regulatory requirements.

This unit requires application of management processes that promote and initiate desirable changes that will improve individual and organisational effectiveness in the aviation maintenance environment.

This unit contains employability skills.

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Promote change within workplace practices

1.1. Change  is promoted as an opportunity for improving individual and organisational effectiveness

1.2. Personnel are encouraged to adopt changes which make improvements in individual and organisational effectiveness

1.3. Opportunities and threats  presented by change are identified and appropriate responses are planned

1.4. Personnel are involved in designing and implementing change within organisational and regulatory guidelines 

2. Initiate change where necessary

2.1. The proposed initiatives for bringing about improvements  are supported within the organisation

2.2. Change for the better is initiated where necessary and is managed in a planned and constructive manner

2.3. Consultative processes  are initiated

Required skills 

Look for evidence that confirms skills in:

• interpersonal communication
• analysis techniques
• problem solving
• team skills
• monitoring and observation

Required knowledge 

Look for evidence that confirms knowledge of:

• strengths, weaknesses, opportunities, threats (SWOT) analysis
• organisational structure and culture
• policy and procedures
• legislation and regulations
• effects of change in the workplace
• change strategies
• OHS, equity, fraud and ethics

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

A person who demonstrates competency in this unit must be able to analyse, promote and manage the initiation of the change process within the aviation maintenance environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways, including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Context of and specific resources for assessment 

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is, the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The candidate must have access to all tools, equipment, materials and documentation required and must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials. The assessment environment should not disadvantage the candidate.

Method of assessment 

Guidance information for assessment 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Application 

Application of this unit may relate to:

• scheduled or unscheduled maintenance
• individual or team-related activities

Change 

Change may come about as a result of changes in:

• technology
• procedures
• policy
• government legislation
• regulations
• personnel
• finance
• ongoing evaluation and feedback

Opportunities 

Opportunities can include:

• improved maintenance procedures that decrease maintenance times and/or man-hours
• improved procedures for the management of maintenance or logistic support activities
• improvements in physical working conditions
• adoption of more effective tooling or support equipment
• improvements to maintenance data

Threats 

Threats can include:

• adoption of changes that are in violation of regulatory requirements
• adoption of changes that are in violation of organisational policy or procedures
• failure to recognise additional training or authorisation requirements
• failure to fully comply with relevant OHS legislation
• failure to get the full support of all stakeholders, including those in other parts of the overall maintenance and logistic support organisation
• failure to recognise a need for changes to industrial awards or agreements

Organisational and regulatory guidelines 

Organisational and regulatory guidelines may include:

• Civil Aviation Regulations (CARs) and associated Advisory Circulars (ACs)
• CASRs, Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material
• AAP 7001.053 Technical Airworthiness Maintenance Manual
• defence regulations and instructions
• maintenance organisation expositions
• continuing airworthiness management organisation expositions
• quality manual
• procedures manual
• standing instructions
• work instructions
• OHS legislation (state/territory and Commonwealth)

Initiatives for bringing about improvements 

Initiatives for bringing about improvements may arise from:

• changes to organisational policy and procedures
• reform of regulations
• changes to training and authorisation requirements
• management review processes
• suggestions from individual stakeholders
• availability of new tools or support equipment
• availability of new management technology
• industry or original equipment manufacturer periodicals and newsletters
• feedback from other operators of the aircraft type or item of aeronautical product

Consultative processes 

Consultative processes may include:

• consultation with regulators where the change has a regulatory component
• consultation with higher management where organisational policy and procedures are involved
• consultation with stakeholders elsewhere in the logistic support network
• consultation at all levels in the relevant area of the aviation maintenance environment
• consultation with stakeholders in the industrial relations system
• consultation with suppliers of management systems, tooling or support equipment