Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain system software

1.1 Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced

1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards

1.4 Troubleshoot the system, if required, with appropriate system tools

1.5 Monitor and retune the system to improve performance

2. Set up and manage system files

2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures

2.2 Use appropriate administration and tools to create file and folder structures

2.3 Set security, access and sharing of file system to meet requirements

2.4 Identify virus protection requirements of the network in line with policies and organisational requirements

2.5 Scan system for viruses and remove detected viruses

2.6 Test file system to ensure appropriate access is available to user groups

2.7 Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

2.8 Document the file system created according to organisational guidelines

3. Monitor and manage system usage and security

3.1 Monitor user access against user access levels

3.2 Review security requirements for user and data to be stored on network

3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

3.4 Implement a system to provide backup and to restore services in the event of a disaster

3.5 Document disaster recovery procedures

4. Carry out system backup

4.1 Confirm backup schedule meets organisational requirements

4.2 Ensure system backups are completed according to organisational, scheduling and system requirements

4.3 Ensure that a secure off-site location for the storage of backup media is provided and used

4.4 Ensure system backups are recorded according to organisational requirements

5. Restore system backup

5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines

5.2 Optimise the restored system according to organisational requirements

5.3 Ensure system restores are documented according to organisational requirements

Skill 

Performance  Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.4, 2.5, 2.7, 3.1-3.3

Interprets and analyses technical and non-technical information and system data from a range of sources to determine requirements and complete necessary actions

Writing

2.8, 3.3, 3.5, 4.4, 5.3

Accurately records information and system data using required format, terminology and conventions specific to requirements

Prepares reports using concise language and correct spelling and grammar to convey explicit information and requirements

Numeracy

1.2, 2.7, 2.8, 3.2, 5.3

Uses mathematical equations to calculate and compare system and numerical data to determine required actions and to prepare reports

Get the work done

1.1-1.5, 2.1-2.3, 2.5, 2.6, 2.8, 3.1, 3.3-3.5, 4.1, 4.2, 4.4, 5.1, 5.2

Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes

Applies analytical processes to resolve technical or conceptual problems

Uses main features and functions of digital tools to complete work tasks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTSAS419 Support system software

ICASAS419A Support system software

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.