Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate existing customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work

1.4 Use test equipment to verify customer equipment is operational prior to installation

1.5 Assess equipment capabilities and connection types against customer requirements for suitability

1.6 Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

1.7 Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system

2. Design and build system

2.1 Determine connection pathways for optimal performance of system equipment

2.2 Confirm compatibility for proposed connections to existing system

2.3 Produce a final design with block diagrams and specifications

2.4 Select and connect cables to suit connectivity using appropriate materials

2.5 Activate equipment to check for network operation

3. Provide enterprise equipment

3.1 Determine best method of connection to service source according to client specifications

3.2 Connect service to system following work health and safety (WHS) and environmental requirements and test to verify connection status

3.3 Notify service provider if identified problems cannot be rectified at local level

4. Configure services and optimise customer system

4.1 Conduct client specific and customer set-up operations

4.2 Test performance of enterprise and customer equipment across a range of settings

4.3 Record and evaluate test results to satisfy manufacturer’s operational margins

4.4 Tune customer equipment for optimal performance

4.5 Restore site to original condition and customer satisfaction

5. Train customer and complete contract documentation

5.1 Conduct customer training appropriate to equipment, services and vendor literature

5.2 Complete appropriate records and update administration systems according to enterprise policy

5.3 Record and store test results in appropriate database, leaving copies on site according to enterprise policy

5.4 Provide warranties to customer in required format where work and equipment are subject to warranty

5.5 Prepare invoices and other financial documentation, where required, and present to customer

5.6 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.4, 5.1, 5.3

• Interprets textual information from relevant sources to identify key information

Writing

1.7, 2.3, 4.3, 5.3, 5.5

• Uses clear, specific and industry-related terminology to complete workplace documentation

Oral Communication

1.2, 1.3, 5.1

• Articulates clearly using appropriate language for environment and uses listening techniques to confirm understanding

Numeracy

4.2, 5.5

• Takes readings and measurements and interprets results
• Uses simple calculations to prepare financial documentation

Navigate the world of work

1.5, 1.6, 2.1, 2.2, 3.1, 3.2, 4.1, 4.4, 4.5, 5.4

• Takes responsibility for following safe, sustainable, appropriate and efficient workplace procedures

Interact with others

3.3, 5.6

• Advises service provider of any problems that cannot be resolved locally
• Deals with customer to sign-off on completed work

Get the work done

2.4, 2.5

• Plans, organises and implements tasks to achieve them efficiently to meet customer requirements

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTDRE401 Integrate customer digital reception equipment

ICTDRE4166A Integrate customer digital reception equipment

Updated to meet standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.