Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to apply techniques that facilitate the planning, implementation and monitoring of information technology change.
Application of the Unit
This unit applies to senior information and communications technology (ICT) staff in a range of areas who are required to manage change in ICT systems.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Plan IT system changes |
1.1 Research and develop change procedures and conventions 1.2 Develop IT change-management plan 1.3 Identify key personnel responsible for change-management policy and procedures 1.4 Train staff and management in change-management procedures and policies 1.5 Evaluate current IT system to determine changing user or business patterns 1.6 Identify key personnel responsible for authorising and implementing change-management plan |
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2. Identify technology system change needs |
2.1 Determine current IT benchmarks 2.2 Compare identified needs against performance benchmarks to identify possible changes 2.3 Assess proposed changes to determine impact 2.4 Notify key personnel of necessary change |
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3. Implement change |
3.1 Plan change schedule 3.2 Prioritise changes and allocate resources 3.3 Implement change-management plan and procedures 3.4 Involve stakeholders in the implementation process 3.5 Capture new performance benchmarks to measure changes 3.6 Ensure appropriate liaison methods are used 3.7 Identify training requirements 3.8 Notify stakeholders of change |
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4. Monitor and review implementation |
4.1 Measure change performance against new benchmarks 4.2 Submit performance results to stakeholders 4.3 Obtain sign-off on changes 4.4 Provide appropriate documentation and reporting |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- analytical skills to gather and analyse data regarding the priorities and effects of specific changes
- communication skills to liaise with stakeholders and team members
- literacy skills to write technical reports
- planning and organisational skills to prioritise tasks and contingency arrangements
- technical skills to:
- administer local and remote change procedures
- ensure previous system is backed up for a cancelled system change
- monitor system security during change and prevent system threats.
Required knowledge
- change-management principles
- functions and features of current information technology systems
- internet, and internet working architecture
- principles and structure of performance benchmarking
- server access security procedures and general security issues relating to a particular operating system.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Change procedures may relate to: |
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System may include: |
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User may include: |
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Benchmarks may include: |
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Stakeholders may include: |
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Liaison methods may include: |
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Requirements may relate to: |
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Unit Sector(s)
Systems administration and support
