Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to protect and secure stand-alone or client server environments.
Application of the Unit
This unit applies to technical support personnel who are required to protect and secure equipment and software in a small or large office environment. Maintaining system integrity through backup and recovery procedures, virus security and implementing licensing and copyright requirements are key components of any information and communications technology (ICT) environment.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Carry out system backup |
1.1 Create and review organisational backup schedule 1.2 Determine storage media and hardware for backups 1.3 Ensure backups are carried out according to the schedule 1.4 Label and store backups according to organisational standards 1.5 Maintain records of backups |
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2. Restore system backup |
2.1 Determine and test restoration procedures according to organisational standards 2.2 Restore data under instruction from an appropriate person 2.3 Restore data according to organisational standards 2.4 Document and report on backup results |
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3. Maintain virus protection |
3.1 Maintain and update virus protection software according to operating system in use 3.2 Carry out virus scanning and report detected viruses to appropriate person 3.3 Remove viruses and update scanning software |
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4. Follow copyright procedures and record software licences where appropriate |
4.1 Identify licensed software used by the organisation 4.2 Maintain records of licence number and location 4.3 Monitor operation and use of licensed software where applicable 4.4 Check personal computers and networks to ensure software compliance 4.5 Report licensing anomalies related to software to an appropriate person |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to:
- clarify instructions
- communicate with peers and supervisors
- present information
- seek assistance and expert advice
- literacy skills to:
- interpret user manuals, technical documentation and help functions
- read and write basic workplace documents
- problem-solving skills to address common operational problems when carrying out system backup and recovery
- technical skills to perform:
- backup and recovery operations
- basic diagnostic tests in system integrity.
Required knowledge
- broad knowledge of:
- organisational standards regarding:
- backup and recovery procedures and operations
- label and store backups
- current industry-accepted hardware and software products
- current viruses and protection methods
- diagnostic tools
- inventory procedures
- maintenance procedures
- storage and retrieval guidelines
- system performance
- software copyright and general public licence (GPL) or copyright responsibilities.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
Where applicable, physical resources should include equipment modified for people with special needs. |
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Backup schedule may occur: |
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Storage media may include: |
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Hardware may include: |
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Organisational standards may include: |
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Appropriate person may include: |
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Virus protection may include: |
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Operating system may include: |
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Licensed software may include: |
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Software may include: |
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Unit Sector(s)
Systems administration and support
