Unit of competency details

Release 

Comments 

Release 1

This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0

Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Research business requirements

1.1 Define hardware  and software  requirements of the business solution

1.2 Determine model of business

1.3 Determine technical specifications  for business

1.4 Establish interface requirements  for end users and external parties

1.5 Document business solution requirements  for approval from stakeholders 

1.6 Determine IT security requirements

2. Analyse the impact of technical solutions

2.1 Identify hardware, software and network  requirements

2.2 Identify software solutions to build business platform

2.3 Identify processes to be changed by the business solution

2.4 Determine the effect changes will have on the value or supply chain

2.5 Research a range of security protocols  suitable for business solutions

2.6 Document impact of changes and submit to relevant stakeholders

3. Develop and test business solutions

3.1 Implement hardware and software solutions for testing purposes

3.2 Identify training needs to update personnel skills

3.3 Plan timelines and allocation of resources for business solution

3.4 Develop performance standards  and benchmark results

3.5 Determine costs involved to implement business solution

3.6 Document the business solution

4. Secure sign-off of validated solution

4.1 Test, validate and document results of the business solution

4.2 Provide results to appropriate person for verification

4.3 Obtain sign-off on business solution

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the ability to:

• identify the internal and external technical environments required to provide a business solution
• develop a corresponding list of technical requirements
• analyse the impact of the technical solution
• ensure that the nominated hardware and software are functional.

Context of and specific resources for assessment 

Assessment must ensure access to:

• business model
• business requirements documentation
• customer relationship model
• appropriate learning and assessment support when required
• modified equipment for people with special needs.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• written or verbal questioning to identify candidate’s knowledge of:

• process of producing technical requirements
• business processes

• review of candidate’s documentation, specifically:

• hardware, software and network requirements
• software solutions to build business platform
• processes to be changed by the business solution
• effect that changes will have on the value or supply chain
• security protocols suitable for business solutions
• training requirements
• timelines
• required resources.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Hardware  may include:

• variety of hardware, such as:

• systems units
• monitors
• keyboards
• mice
• personal digital assistants (PDA)
• printers
• smart phones
• laptops

• identifying key hardware characteristics of internally used hardware and external hardware that must be interfaced with.

Software  may include:

• commercial
• customised software
• in-house
• packaged.

Technical specifications  may include:

• brochures
• help references
• online help
• project specifications
• reports
• technical manuals
• training materials and self-paced tutorials
• user guides.

Interface requirements  may include:

• command line
• graphical user interface (GUI):

• application-based
• web-based

• variety of communication options.

Requirements  may relate to:

• application
• business
• network
• people in the organisation
• system.

Stakeholders  may include:

• community groups
• corporate body
• end users
• government body
• internal or external clients.

Network  may include:

• data
• large and small local area networks (LANs)
• private lines
• the internet
• use of the public switched telephone network (PSTN) for dial-up modems only
• voice
• virtual private network (VPN)
• wide area networks (WANs).

Security protocols  may include:

• data over cable-service interface specification
• domain name system security extensions
• IEEE 802.11 Protocol standard for secure wireless local area network products
• IP security protocol
• point-to-point network tunnelling protocol
• secure electronic transactions
• secure multi-purpose internet mail extensions
• secure shell
• secure socket layer (SSL) and transport layer security.

Standards  may include:

• International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
• organisational standards
• project standards.