Modification History
HLT07 Version 4 |
HLT07 Version 5 |
Comments |
HLTAMBMA601C Manage ambulance operations |
HLTAMBMA601D - Manage ambulance operations |
Unit updated in V5. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the skills and knowledge required to manage ambulance operations, for example, through supervision of an ambulance station |
Application of the Unit
Application |
This unit applies to management of ambulance services |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Pre-requisite units |
This unit must be assessed after successful achievement of pre-requisites:
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Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Maintain operations to meet quality standards |
1.1 Ensure supplies necessary for operations are available and meet organisation requirements 1.2 Ensure operations within the area of responsibility meet service delivery specifications 1.3 Provide accurate information and advice to staff, members of the public and related organisations, in line with organisation policy and within the manager's area of responsibility 1.4 Communicate operational information to the appropriate people in a manner, at a level and at a pace to promote understanding 1.5 Ensure systems to monitor quality, time and cost specifications for service provided are fully and correctly implemented and maintained 1.6 Recognise factors which may disrupt operations and take appropriate action to minimise their effects 1.7 Maintain complete and accurate records of operations in the manager's area of responsibility in accordance with organisation policies and procedures 1.8 Promptly communicate recommendations for improving efficiency of operations and quality of service to the appropriate people 1.9 Ensure operations are in accordance with local ambulance standard operation procedure |
2. Create and maintain conditions conducive to productive work and quality service |
2.1 Ensure the work environment is as conducive to work activity as possible 2.2 Establish and maintain a sufficient supply of resources to meet community needs 2.3 Ensure staff working conditions and use of resources satisfy current legislation and organisation guidelines 2.4 Ensure maintenance frequency and the use of equipment conform to organisation standards, schedules and procedures 2.5 Where resources do not meet requirements, refer the matter to the appropriate person/s 2.6 Promptly report workplace accidents and incidents to the appropriate person/s and record as required 2.7 Promptly refer recommendations for improving conditions to the appropriate person/s 2.8 Ensure all necessary records are complete, accurate and legible and available to authorised person/s when required 2.9 Review records to ensure completeness and accuracy, in accordance with service policy |
3. Monitor and control the use of resources |
3.1 Maintain expenditure within agreed budgets, ensuring it conforms to organisation procedures and does not compromise future spending requirements 3.2 Clearly explain the contribution each team member can make to control of resources 3.3 Ensure records of expenditure are complete, accurate and legible 3.4 Ensure prompt corrective action is taken in response to actual or potential significant deviations from plans 3.5 Promptly refer requests for expenditure outside the officer/manager's responsibility to the appropriate person/s |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit: |
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Access and equity considerations: |
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Related units: |
This unit should be assessed in conjunction with the following competency units:
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Operations include: |
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Sources of supply include: |
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Supplies include: |
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Specifications relate to: |
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Factors which disrupt operations are those affecting: |
Corrective actions are consistent with organisation policy and within budgetary constraints. |
Conditions are those relating to: |
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The Officer is legally responsible under the requirements of: |
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Unit Sector(s)
Not Applicable