Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research best practice RTW models for organisations

1.1 Research RTW models for different types of organisations, considering legislative and regulatory requirements

1.2 Analyse forms of health outcomes measurement used in RTW models in different types of organisations

1.3 Determine best practice RTW models

1.4 Identify the benefits and challenges of implementing RTW best practice models in an organisation

1.5 Analyse the relationship between an organisation’s RTW strategy and its practice

1.6 Review approaches used for continuous improvement in a range of organisations

2. Review organisation’s RTW programs

2.1 Identify and review the organisation’s RTW policies and procedures

2.2 Identify personnel with responsibility for RTW in their work roles

2.3 Determine the forms of health outcome measurement used by the organisation

2.4 Analyse quantitative organisational data relating to RTW programs

2.5 Analyse organisational practices and qualitative data available

2.6 Document and summarise the key points of the analysis of the review of the organisation’s RTW program

3. Prepare and present a continuous improvement plan for organisation

3.1 Meet with representatives of the organisation and provide an overview of the review of the RTW program

3.2 Explain the relevance and types of data, both quantitative and qualitative, that could be collected to measure the RTW program’s outcomes

3.3 Explain the role of personnel and teams at all organisational levels in improving RTW program outcomes

3.4 Suggest approaches suitable for size and type of organisation for supporting workers and promoting RTW programs

3.5 Discuss issues relating to changing or improving the culture of the organisation and advocate the benefits of features of best practice RTW models

4. Develop plan to improve organisation’s RTW program

4.1 Refine ideas for improving organisation’s RTW program after discussions with key representatives from the organisation

4.2 Develop RTW program measures suitable for size and structure of organisation

4.3 Design a project tailored to organisation needs with measurable outcomes

4.4 Develop and document an action plan to implement the project

S KILL 

DESCRIPTION 

Learning

• Researches and develops own knowledge of work role

Numeracy

• Interprets statistical data and information related to RTW outcomes

Oral communication

• Participates in verbal exchanges using active listening and questioning to elicit, convey and clarify information
• Presents a case and advocates a point using collaborative techniques

Reading

• Researches, interprets and analyses texts from a variety of sources and records and consolidates related information

Writing

• Organises, collates and documents information in a format suitable for a range of audiences

Planning and organising

• Organises, plans and sequences work activities to research, prepare and present information
• Works within organisational and regulatory requirements in managing information

Problem solving

• Applies problem solving processes to customise solutions to issues

Self-management

• Develops knowledge and skills using different strategies

Teamwork

• Collaborates with a variety of stakeholders in order to achieve outcomes

Technology

• Accesses, extracts, stores and shares information using different digitally based technologies

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 6.0.